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Talent Acquisition & Recruitment expert with 25 years' international experience - UK, EMEA & APAC (including Dubai, UAE & Australia)
These are exciting times at ARAG as we’re going through an exciting period of positive change and sustained growth across our Legal teams. As a result, we now have a new Legal Advice Associate opportunity in our Bristol City Centre office.
About the role:
This is a hybrid role (minimum 2 days a week in the office) and can be either full-time or part-time (exact hours can be discussed further).
In this role you’ll provide a professional Legal Advice service to both our commercial and personal customers. You’ll manage customers’ queries on a range of legal areas by establishing the facts of the customers’ legal issues, providing advice on the applicable law and setting out the legal and / or practical options available to the customer, whilst reviewing sources of funding and alternative resolution solutions.
Your key responsibilities will include:
* Managing the customer experience in an efficient and professional way, ensuring that customer engagement is maintained, expectations are managed, and service levels are met / exceeded.
* Ensuring customers are aware of any funding opportunities / benefits that may be available to them through their Legal Expenses Insurance product(s) / private funding.
* Communicating to customers in a clear, concise and honest manner whilst ensuring that you remain sensitive and empathic to our customers’ and business partners’ needs.
About you:
You’ll have significant previous experience as a Legal Advisor / Paralegal (essential), ideally from a Legal Advice service type environment and you’ll be qualified as a Legal Executive, LPC / BVC / LLB, or similar.
Alongside genuine passion for going the extra mile to ensure excellent customer outcomes, you’ll also demonstrate exceptional communication skills, both written and verbal. Able to proactively identify both customers’ issues and potential solutions, whilst taking ownership of and following the correct processes, you’ll enjoy presenting legal advice in a precise, understandable and empathetic manner.
Other key candidate requirements include:
* Sound practical knowledge of areas such as Employment, Property and Consumer Law, as well as the ability to learn and advise on other legal issues such as Family, Wills & Probate, Landlord & Tenant and Commercial Law.
* Ability to work well as part of a collaborative team and highly customer-focused in your approach.
* Ability to deliver high quality performance against targets and SLAs.
* Excellent understanding of the Solicitors Regulation Authority (SRA) requirements.
Due to the sensitive nature of this role, it is imperative that you can demonstrate elevated levels of empathy and the ability to connect and build rapport with a wide range of colleagues, stakeholders and customers.
Additional information:
As a team we’re passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work, and we are looking for likeminded individuals who share our ambition to make our high-quality legal solutions accessible and affordable to all.
Only a 5-minute walk from Bristol Temple Meads station we have newly refurbished, modern city centre offices. Our staff are at the heart of everything we do, and we encourage our people to work flexibly and achieve a work-life balance that suits them.
We can offer you generous remuneration and an attractive benefits package that includes:
* 26 days holiday (FTE) with the option to purchase extra days
* Company Pension Scheme with the option to increase contributions
* Group Income Protection and Group Legal Protection for all employees
* European Motor Assistance
* Home Emergency Assistance
* Inclusion in our Health Cash plan
* Employee Discounts Hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK
* Option to join our Sports & Social Club, who organise discounted events such as theatre visits and shopping trips
If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Legal and Customer Service
* Industries
Insurance, Legal Services, and Financial Services
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