Trust & Safety Advisor
Oxford - Hybrid (2 days office, 3 days home)
Full-time | 12-month contract | £13/hr (increasing to £14 after 3 months depending on performance)
Start ASAP | Includes 2 weekends/month
A leading global travel tech company is seeking a detail-oriented Trust & Safety Advisor to join their Oxford team.
About the Role
Support the Trust & Safety team in verifying travel experience suppliers and holiday rental listings. Your main focus will be running validation checks to ensure customer safety and prevent fraud. While this role includes some customer interaction (via phone/email), it is not a customer service role.
Key Responsibilities
Validate new listings and suppliers
Investigate suspicious bookings or suppliers
Assess fraud risk and make evidence-based decisions
Communicate with customers to resolve validation issues
Contribute ideas to improve processesWhat You'll Need
Excellent attention to detail & problem-solving skills
Strong written/verbal communication
Confident with PC & Microsoft Office
Calm under pressure, self-motivated
Experience in customer service or fraud prevention is a plus
A second language (e.g., Spanish, French, German) is a bonus but not a must