The Role
To support effective clinical care by providing an efficient Health Records service to patients in a ward environment, ensuring that patient health records are administered accurately and remain confidential. The post holder will also provide cover in multiple wards as required and undertake duties such as reception of patients, answering telephones, appointment booking, and maintaining demographic information on the patient management system.
Band 2 roles are not eligible for sponsorship under the Skilled Worker or Health and Care Worker visa routes. All other roles will be assessed for sponsorship eligibility in line with current Home Office requirements. NHS Greater Glasgow and Clyde (NHSGGC) can only issue a Certificate of Sponsorship (CoS) where these are met.
Duration, Location, and Working Pattern
Part‑time, Permanent
Base location: Queen Elizabeth University Hospital, with the expectation that the post holder may be moved to any location across NHS Greater Glasgow & Clyde (GCC). The role involves covering multiple wards as needed.
Shift Pattern – Monday: 06:45‑14:30/30, Tuesday: 06:45‑14:07/30.
Salary is Pro Rata for part‑time posts.
Key Responsibilities
* Reception duties, including greeting and receiving patients
* Answering telephone enquiries
* Booking appointments
* Maintaining accurate demographic information on the patient management system
* Ensuring confidentiality and accurate processing of patient health records
* Providing ward cover across various hospital areas when required
Knowledge, training, qualifications and/or experience required to do the job
* Previous clerical/reception experience is essential
* Experience working with the general public in a customer‑service environment
* Good organisational, keyboard, and communication skills
* Proficiency in the use of computer systems
What We Offer
We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.
* A minimum of 27 days annual leave, increasing with length of service, plus public holidays
* Membership of the NHS Pension Scheme, including life insurance benefits
* Salary Sacrifice Car Benefit Scheme
* Development opportunities including study bursaries, e‑learning and classroom‑based courses
* Enhanced pay for working public holidays
* NHS discounts on a wide range of goods and services
* Confidential employee support and assistance, including counselling and psychological therapies
NHS Greater Glasgow and Clyde recognises the importance of work‑life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full‑time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.
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