Overview
As the On-Site Operational Co-ordinator, you will perform daily operational duties in relation to people at our client’s site where we provide a HR Managed Service.
Responsibilities
* HR Operations Oversight: Working with the client to manage on-site people activities and processes, ensuring alignment with our fully managed HR services.
* Client Liaison: Serve as the main point of contact for the client, facilitating communication and addressing people related issues.
* Operational Support: Working with the client and Head office on resourcing, health and safety, policies, processes (this list is not exhaustive) to resolve issues and improve the employee experience and enhance the service to the client.
* Implementation of Policies: Support the roll-out of HR policies and initiatives developed by head office, ensuring they are understood and adhered to on-site.
* Employee Support: Be the first point of contact for employees and addressing employee issues
* Administration: Ensuring all HR systems are updated with all documentation relating to all employees
* Do you drive for results and have a proactive, action orientated approach?
* Keen to deliver the best employee experience?
* Do you thrive in a fast-paced environment?
* Proven experience working in an operational role operational HR, with a background in a service-oriented environment preferred.
* Previous field based, or multi-site experience could be an advantage, but isn't essential
Personal Attributes
* Strong personality with the ability to understand and navigate the operational environment effectively.
* Ability to work independently and build relationships with various stakeholders.
* Strong problem-solving skills and a proactive approach. Previous operational support experience, delivering outstanding ER support to internal customers
* Confidence and resilience
* High level of confidentiality and professionalism.
* A hands on' approach, and the ability and drive to deliver results at pace
Skills
* Strong interpersonal and communication skills.
* Proficient in Microsoft Office Suite and comfortable using HR software
* Proactive, organised and able to work flexibly
* A high degree of accuracy
* Ability to manage a busy workload with numerous concurrent workstreams
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