Income Recovery Officer, HIGHTOWN HOUSING ASSOCIATION
Join to apply for the Income Recovery Officer, HIGHTOWN HOUSING ASSOCIATION role at Guardian Jobs
Income Recovery Officer, HIGHTOWN HOUSING ASSOCIATION
2 weeks ago - Be among the first 25 applicants
Join to apply for the Income Recovery Officer, HIGHTOWN HOUSING ASSOCIATION role at Guardian Jobs
£34,443 pa
Hybrid Working – Minimum 3 Days onsite in Hemel Hempstead
We have an exciting opening for an Income Recovery Officer.
Key Responsibilities:
* Manage and monitor rent accounts, ensuring reviews and appropriate actions in line with policies.
* Prepare and serve legal notices and represent Hightown in possession cases as necessary.
* Conduct home visits to tenants as required.
* Coordinate responses to welfare reform, ensuring policies reflect legislative changes and effective data collection.
* Liaise with Housing Benefit departments and the DWP for prompt payment and issue resolution.
* Maintain up-to-date knowledge of housing and welfare benefits, providing advice and signposting tenants.
Experience and Qualifications:
* Relevant experience as an Income Recovery Officer or in credit control and debt/arrears recovery.
* Educated to GCSE grade C or above in English and Maths.
* Proficient in using computer systems, including spreadsheets and software packages.
* Knowledge of Housing and Welfare benefits.
* Experience engaging with customers or service users.
About Us
Hightown is a charitable housing association operating mainly in Hertfordshire, Bedfordshire, Buckinghamshire, and Berkshire. We aim to build new homes and provide excellent housing and support. We manage over 9,000 homes, employ over 1100 staff, and have an annual turnover of £121 million. Our development program delivers over 350 new affordable homes annually.
The Benefits
* 33 days annual leave including Bank Holidays, rising to 35 days with service
* £34,443 pa for a 35-hour week
* Monthly attendance bonus
* Ongoing professional development
* Discounts at retailers, gyms, restaurants, cinemas
* Workplace pension and life assurance of three times salary
* Employee support and wellbeing services
* On-site gym
We review applications and interview candidates on an ongoing basis, so early application is encouraged. Hightown is an Equal Opportunities & Disability Confident Employer.
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