PART TIME FLEXIBLE HOURS FTC We are seeking Customer Service Advisors to join a growing team and play a key role in delivering outstanding service to customers. This is an exciting opportunity to support a fast-paced, customer-centric environment, working closely with internal teams to ensure smooth day-to-day operations. The ideal candidate is proactive, detail-oriented, and thrives in a collaborative, cross-functional setting. About the client: Experts in foreign exchange services, committed to delivering exceptional customer experiences. Key Responsibilities: * Handle daily customer queries professionally and efficiently. * Support customers and management team. * Meet and exceed KPIs. * Answer calls, respond to questions, and reroute calls. * Log and resolve queries via various communication channels. * Maintain records using systems like D365. * Assist new team members during induction. * Share customer concerns with the Line Manager. * Complete administrative tasks and prepare reports. Ideal Candidate Profile: * Experience in a call centre/customer service environment. * Proficient in Microsoft systems. * At least 5 GCSEs including English and Mathematics. * Customer-focused with excellent communication skills. * Ability to work under pressure. Personal Attributes: * Effective communication and listening skills. * Team player. * Organised and detail-oriented. * Adaptable and flexible. * Continuous improvement mindset. Apply Now! Northreach is a dynamic recruitment agency that connects businesses with top talent in the cell & gene therapy, fintech, and digital sectors. Our mission is to provide a seamless and personalized recruitment experience for clients and candidates, and to create a positive work environment that encourages equality, innovation, and professional growth