The Customer Service Team is a high volume, fast-paced, operational, front-line team. This post is in our case handling function with the Building Safety Regulator (internally BSD Building Safety Division). In our efforts to continuously improve, we seek to adopt the digital approach as new opportunities arise. We are looking for motivated and dedicated customer focused individuals to join the team and play an important role in ensuring that HSE provides a professional response to Residents and building professionals within the BSR regulated sector.
Working in the Customer Service Team, your role will be to triage and follow up cases raised to the BSR, requiring professional contact with Industry professionals and residents, to ensure that cases are resolved in line with expectations and service level agreements. You will be responsible for processing your assigned work, and making an assessment on information received about the matters raised. You will work collaboratively with internal and external customers to obtain accurate and relevant information. You will ensure that responses are professional, accurate and timely, and work is recorded accurately on the relevant systems. Working within the framework and legislation of the BSR.
We are looking for motivated and talented individuals with the commitment to learn about new areas of work and responsibility, and to build on their skills and knowledge with the BSR and HSE in general. As well as experience of working in a customer focused environment we are looking for experience of case management.