Job Description Scope of Position Using strong communication skills and deadline management, Sales Operations will effectively collaborate with a variety of people and job functions, accomplishing tasks of moderate to high complexity and scope, and have the ability to perform in a challenging and fast-paced environment. The District Sales Operations role supports all Business Development efforts in the district. Key Deliverables Sales Support Support and attend weekly district sales meetings Manage and distribute sales leads Organize Sales training sessions for your district Manage company visitors and arrange meeting schedules with sales team Reporting Deliver reporting on a frequent basis to support sales initiatives and data integrity Local expert and advocate of Sales Enablement tools Bids Facilitate bid organization and responses for region’s bid owners (Executive summaries, qualitative responses, formatting, deadline management, accuracy of response, etc.) Local expert on bid management and facilitation Events Coordinate and deliver customer-facing district events for the Business Development teams Analyze and deliver survey responses Marketing Local expert and advocate of templates and branding guidelines Support local marketing needs Coordinate and deliver Targeted Marketing Campaign and Regional Newsletter emails alongside Regional Sales Operations Personal Growth Attend training and development sessions to understand the requirements of Sales and Sales Operations Work closely with Regional Sales Operations and GEO Sales Operations Take on additional assignments, as required, in support of Business Development in the district/region WHAT WE EXPECT FROM YOU: Expeditors Core Competencies • Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees). • Job Execution: Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations. • Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize. • Collaboration : Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay. • Communication: Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards. • Culture: Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary. • Personal Growth and Development: Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate