Customer Relationships Manager – Halifax
Customer Relationships Manager (CRM) is an exciting, multi‑skilled, customer‑focused role focused on developing rewarding relationships by supporting customers to access our products and services through a variety of channels. The role offers direct, face‑to‑face support in the Halifax branch, as well as remote support via phone or video call.
Employment details: Permanent, full time, 35 hours per week, Monday to Saturday. This role is based at the Halifax branch. If advertised as part‑time, the salary will be pro rata.
Responsibilities
Supporting customers across all channels, you will identify their needs and help them access our product range – primarily credit cards, personal loans, general insurance and current accounts. You will answer a wide range of enquiries, including complex topics, and refer customers to specialist advisers where necessary. As a subject‑matter expert within the branch, you will support colleagues with quality customer conversations and provide specialist support to vulnerable customers. You will develop skills to deliver appropriate outcomes for customers and demonstrate a willingness to learn across our non‑advised product range. Strong communication, rapport building, and the ability to ask the right questions are essential.
Qualifications
You’ll need to have:
* Relevant experience in addressing customer needs through principled sales processes and holistic customer care.
* Customer service skills in face‑to‑face, telephony or digital channels.
* Experience in a financial services or retail customer‑facing role.
* Excellent verbal and written communication skills, with the ability to explain decisions confidently and clearly over the telephone and in writing.
* Computer skills and comfort using digital tools such as mobile devices, online calculators and office/database applications for member service needs.
* Motivation, organisation, good time‑management and attention to detail.
* Empathy, compassion and the ability to build good relationships with customers, internal and external stakeholders, and community groups.
Benefits
* Private medical insurance.
* Competitive pension to help you build a strong foundation for retirement.
* Annual performance‑related bonus.
* Training and development to progress your career.
* Additional benefits through our salary sacrifice scheme.
* Life assurance to provide peace of mind for you and your loved ones.
* Wellhub – access to a range of free and paid health and wellness options.
* Up to 2 days of paid volunteering a year.
Job Info
* Job Identification: 2981
* Apply Before: 05/12/2026, 10:55 PM
* Locations: 1/2 George Square, Halifax, HX1 1HF, GB
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