Contract & Hours
Up to 18 hours a week across the weekends with the option to pick up overtime in the evenings and overnight. Permanent contract.
Location
Cornwall 111 Control Centre (24/7 call centre environment) and Cornwall 111 Integrated Urgent Care Services.
Shift Patterns & Salary
Primarily weekends. Competitive salary with enhancements for unsociable hours.
About the Role
Are you someone who stays calm under pressure, has a genuine passion for helping others, and is ready to be a lifeline when people need it most? Join our dynamic Care Navigation Team, where every call matters especially at weekends.
Responsibilities
* Answer urgent calls with empathy, professionalism, and efficiency.
* Navigating patient care with support from clinicians, sending them to the right place at the right time, be it a home visit, Minor Injury Unit, or treatment centre.
* Monitoring patient flow and call queues to keep everyone safe and cared for.
* Collaborating with our clinical teams and other healthcare professionals across the system.
* Problem solving on the fly, handling sensitive information responsibly, and keeping calm under pressure.
* Becoming a local service expert, knowing where to send people and how to support them quickly and confidently.
Why This Role Stands Out
* Weekend Flexibility ideal if you’re looking to fit work around your lifestyle.
* You’ll be a vital voice for patients in their time of need, becoming the calm in their storm.
* Supportive team environment with close collaboration with clinicians and service managers.
* Skills for life build experience in the NHS, call handling, care navigation, and more.
* No two shifts are the same – a fast‑paced, fulfilling environment where you’ll never be bored.
Who You Are
* A strong communicator with a calm, reassuring telephone manner.
* Adaptable, quick to learn, and tech‑confident (we’ll train you on our systems).
* Empathetic and ready to support people in urgent and sometimes stressful situations.
* Reliable and ready to commit to weekend and overnight working patterns.
About Us
Kernow Health CIC is a Community Interest Company supporting General Practice and delivering Primary Care Services at scale across Cornwall. Established in 2011 by a group of Cornwall practices, we are a GP‑owned provider organisation delivering several NHS contracts, including:
* Cornwall 111 Integrated Urgent Care Service
* School Immunisation Programme
* Children’s Eating Disorder Service
* Cornwall Primary Care Training Hub
* Special Allocation Scheme
All profits are reinvested to benefit primary care across Cornwall, supporting sustainable and locally responsive healthcare.
Our Integrated Urgent Care Service operates 24/7, providing telephone triage, clinical assessment, treatment centre appointments and home visiting services across the county.
Working With Us You Will Benefit From
* Shift patterns across weekdays, evenings, weekends and nights with competitive unsocial hours enhancements.
* Access to NHS Pension Scheme.
* Competitive sickness, maternity and paternity provisions.
* Competitive annual leave, with the ability to buy and sell leave.
* Employee benefit programme through Vivup.
* Access to training and continuous professional development through the Cornwall Primary Care Training Hub.
* The opportunity to work within a high performing, supportive, multidisciplinary and forward‑thinking urgent care service.
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