Overview
A Supervisor is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Supervisors are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Supervisor’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Supervisors lead by example and set the tone that others will follow.
Our Benefits Include:
* A fun work environment where you can positively influence others
* Flexible scheduling (and closed on Sundays)
* Learning first-hand from an experienced Operator and Restaurant Leaders
* Intentional growth and development to help you reach your professional goals
* Scholarship opportunities
* Competitive pay
* Health/Dental/Vision
* Paid Time Off
* 401(k), matched up to 4%
* Short and Long Term Disability
* Tuition Reimbursement
* Employee Referral Program
* Pet Insurance
* Discounts: Hotels, Travel, Tickets, Restaurants
* Employees and their relatives are eligible for a discounted meal plan at any of our HBCU client locations while they are attending school
Responsibilities
* Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
* Offer immediate and respectful response to Guest's needs
* Assist in training of new hires, set the tone for a shift, and act as a role model for our team
* Be a friendly, encouraging team player
* Open and/or close, lead shifts, key holder
* Count drawers and finalize day
* Excellent communication skills, both written and spoken
Qualifications
* Smile
* Create and Maintain Eye Contact
* Speak Enthusiastically
* Make Emotional Connections with Guests
* Reliable transportation
* Ability to work in a fast-paced environment
* Strong people skills with a desire to serve Team Members
* Strong commitment to superior customer service
* Ability to manage Team Member behavioral and performance issues
* Ability to work in a team environment with shared ownership and responsibility
* Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.
Who We Are:
Thompson Hospitality is the nation’s largest minority-owned food and facilities management company. Our services include hospitality, full dining and quick service restaurants, campus dining, diversity consultation, facility operations and maintenance management. We are a family-run organization with more than thirty years providing services built on our core mission to provide a positive experience to every relationship we are involved in: one guest, one client, one team member at a time. As a fast growing company, we have a growth plan to more than double in size over the next three years. We are looking for team members who are interested in developing their careers to the next level while joining our team of over 4,000 employees, serving clients in over 40 states to include more than 1.9 million guests each year. Thompson Hospitality focuses on three core areas in everything we do:
* Purpose
o Give back to our communities
o Celebrate diversity
* People
o Do the right thing
o Treat people the way you want to be treated
o Always do your best
o Be accountable for our actions
* Performance
o Serve the highest quality food
o Provide world-class service
o Maintain flexibility to better serve our clients
We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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