Overview
ARRS CARE COORDINATOR - Full-Time (37.5 hours / week). Are you passionate about improving patient care and making a real difference in people’s lives? We are looking for a Care Coordinator to join our GP practice, helping patients navigate their healthcare journey with ease. As a key part of our multidisciplinary team, you will work closely with GPs, pharmacists, nurses, social prescribers, Age UK, Safeguarding and Palliative Care Teams, to ensure patients receive the right care at the right time. You will coordinate referrals, assist with care planning, and support patients with long‑term conditions and complex health and care needs; you may need to see patients face to face to reduce hospital admissions and enhance wellbeing.
This is an exciting opportunity to work in a fast‑paced, patient‑centred environment where your organizational skills, compassion, and problem‑solving abilities will make an impact. If you thrive in a collaborative setting and want to be part of a team that values professional growth and patient‑centred care, we’d love to hear from you.
Responsibilities
* Support patients with mental health needs, dementia, learning disabilities, cancer, and general wellbeing concerns by managing caseloads and coordinating care across Primary, Secondary, and Community services.
* Refer patients to appropriate health professionals, support external referrals, and ensure patients benefit from available services.
* Provide administrative support, assist with QOF and DES/LES work, coordinate care plans, engage with vulnerable patient groups and their carers, and organise key meetings to facilitate effective patient care.
* Fulfil other administrative duties as required to support the smooth running of the practice.
* Support safeguarding activities, information governance, and clinical governance as part of safeguarding duties, including keeping policies up to date and training staff.
* Facilitate an effective safeguarding MDT for children and vulnerable adults and maintain a vulnerable patient register.
* Promote effective collaboration with local safeguarding partners and ensure timely sharing of information when safeguarding concerns arise.
* Undertake audits, report findings, and respond to statutory information requests related to safeguarding case reviews.
* Promote understanding of local safeguarding referral pathways and attend safeguarding meetings and trainings as required.
* Identify patients who meet QOF/LES/DES criteria, perform assessments (telephone/video/face to face), and coordinate referrals and care plans with GP and PCN teams. Address escalation of care plans and end‑of‑life preferences where appropriate.
* Review and code hospital discharge summaries, contact patients within 48 hours of discharge, signpost to relevant services, and follow up as needed; maintain records and support hospital discharge processes.
Qualifications & Experience
Essential
* Experience of working within a healthcare team
* Experience of dealing with vulnerable patients
* GCSE grade A–C in English and Maths
Desirable
* Experience of working in primary care and in a GP practice
* Experience of utilising SystmOne
* Knowledge of QOF and DES/LES requirements
* NVQ level 2 in Health and Social Care
About Us
Albany House Medical Centre. Our purpose is to deliver the best possible care for all the people who visit our practices, either as patients, the public or as staff. As one of the largest and busiest surgeries in Wellingborough, our vision is to move from good to great. All staff are expected to behave in accordance with our practice values, delivering high‑quality services to patients.
* We treat patients, service users, and each other with kindness, dignity and respect
* Services are designed around the patient
* We deliver services that are well managed, efficient, convenient and accessible
* We do what we say we are going to do
* We are one team and work best when we work together
Other details
Date posted: 08 September 2025
Salary: Depending on experience
Contract: Permanent
Working pattern: Full-time
Locations: Albany House Medical Centre, 3 Queen Street, Wellingborough, NN8 4RW; 25 St. Michaels Lane, Wollaston, NN29 7QH; 3 School Road, Irchester, NN29 7AW
Disclosures: This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions Order) and a Disclosure to the DBS may be required.
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