Operations Administrator
Leicestershire (Office-based with free parking)
Full-time | Permanent | Monday to Friday | £25,000-£26,000 per year
Are you an organised and customer-focused professional looking to take the next step in your career?
We’re working with a well-established, market-leading business within the distribution and supply sector, who are looking to expand their operations team with a proactive and detail-oriented Operations Administrator.
This is a great opportunity for someone who thrives in a busy, varied role, supporting customers, sales, and logistics to ensure smooth day-to-day service delivery.
What you’ll be doing
As an Operations Administrator, you will:
* Support the Customer Support, Sales, and Transport teams with key administrative tasks such as quotes, pricing exercises, and order management
* Process customer orders, manage returns, and handle enquiries via phone, email, and live chat
* Coordinate product, price, and contract updates to ensure customers receive accurate and timely information
* Manage customer case administration and help resolve any service issues efficiently
* Assist with logistics processes including delivery arrangements, dispatch documentation, and transport data uploads
* Produce monthly customer service KPIs and performance reports
* Maintain accurate records, agreements, and documentation in line with GDPR standards
About you
To succeed as an Operations Administrator, you will:
* Have previous experience in customer service, sales support, or administration, ideally within a commercial or distribution environment
* Be a strong communicator who can build relationships easily and maintain a customer-first mindset
* Have excellent attention to detail and strong organisational ability, comfortable managing multiple priorities
* Be confident using Microsoft Office, especially Excel, and open to learning new systems
* Enjoy working collaboratively as part of a supportive, fast-paced team
What’s on offer
* A friendly and supportive working environment where teamwork and service excellence are valued
* Opportunities to get involved in wider operational projects and business improvements
* Competitive salary and benefits package
* Long-term stability with a company that invests in staff development and growth
If you’re passionate about providing excellent service, enjoy solving problems, and want to develop your career as an Operations Administrator, this could be the ideal role for you.
To apply or find out more about the Operations Administrator position, get in touch today for a confidential conversation