About Us:
We've come a long way from the local shop in Kennington Road, London in 1921. Back then, we made our own bikes, and even won awards for the quality of our service. It was (and still is) all about knowledge, passion, and value. These three things are still part of our DNA - we're still a local bike shop, but now with nationwide stores and a huge online store that operates on a global scale.
Role Overview:
As a Sales Assistant at Evans Cycles, you will be responsible for providing exceptional customer service and assisting customers in finding the right bicycles, accessories, and equipment to meet their cycling needs. You will work closely with customers, provide product knowledge, and ensure the store maintains a clean and organized appearance.
Note: This role has no guaranteed hours of work; hours can vary from week to week. Some weeks, there may be no hours of work offered.
Key Responsibilities:
1. Customer Service: Greet and assist customers in a friendly and professional manner, answering questions and guiding product selection.
2. Product Knowledge: Develop a deep understanding of the range of bicycles, components, accessories, and clothing sold in the store. Stay informed about the latest cycling trends and technologies.
3. Sales: Engage with customers to identify their needs and recommend suitable products, upselling and cross-selling to meet sales targets.
4. Stock Management: Assist with inventory management, including restocking shelves, checking stock levels, and reporting discrepancies.
5. Cash Handling: Handle transactions accurately, including cash, credit cards, and other payment methods.
6. Merchandising: Help display products attractively and maintain an organized store layout.
7. Safety: Promote and follow safety protocols, ensuring customers are fitted with appropriate safety gear.
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