Please note this is a permanent position Working hours: 40 hours per week Interview Date: To be confirmed Additional Salary information : 10% night pay allowance when working nights Do you like a challenge? Within the Anti-Human Trafficking and Modern Slavery Operation Unit in the Hillingdon area of West London we are looking for a flexible and highly motivated persons with exceptional people skills who relishes the opportunity to empower vulnerable individuals to regain control of their lives. You will be working with a team of highly motivated and skilled individuals to provide support to survivors of human trafficking and modern slavery in accommodation-based service. The support provided to our residents is tailored according to their needs and as such is very person centred, concentrating primarily on the individual’s wellbeing. Key Responsibilities: The role of Night Concierge is to provide a high-quality frontline service to victims of modern slavery, including forced labour and other forms of human trafficking. You will be responsible for ensuring the wellbeing and safety of our residents during the night, provide support to reassure and motivate them towards recovery. The successful candidate(s) will be able to demonstrate: Empathy, patience and kindness towards residents and new arrivals Good customer service skills. The ability to prioritise own workload. Proficiency in a range of IT packages including Microsoft. Knowledge of the main support needs faced by vulnerable clients The ability to work within the Christian ethos of the Salvation Army. Good written and verbal communication skills. Extensive experience working within a supported accommodation environment An understanding of legislation relating to Health and Safety and safeguarding of clients and staff Ability to work within the Christian ethos of The Salvation Army Implement Person Centred Support Plans and facilitation methods to promote client engagement and wellbeing. Good written and verbal communication skills. Ability to successfully work independently and within a team Please note: The location will be disclosed to successful candidates upon completion of reference and DBS checks due to the confidentiality of the project. In order to complete your application please download and read the job profile and any other attachments. In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting. Appointment subject to satisfactory references, proof of right to work in the UK, an Enhanced child and adult DBS Disclosure check. For details of how to prove your right to work in the UK please click here and please note that we are unable to offer sponsorship. Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration. We reserve the right to close this advert earlier if we feel that we have received sufficient applications. Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.