We are seeking warm, friendly, and motivated Hospitality Assistants to join us here at Botanical Place within our village food, beverage, and hospitality team. You will play a pivotal role in delivering exceptional customer service, creating a welcoming atmosphere, and ensuring our residents, visitors, and customers have memorable experiences.
This is a Bank position with no guaranteed hours per week - it is to cover holiday and sickness.
Key Responsibilities:
· Deliver food, beverage, and retail services to RVG standards, maintaining a clean, safe, and hygienic environment.
· Provide residents and visitors with a warm and professional welcome, anticipating and meeting their hospitality needs.
· Handle enquiries, issues, and complaints courteously and efficiently, escalating when necessary.
· Work effectively as part of the village team to deliver high-quality service and build strong relationships with residents.
· Contribute ideas for improving menus, services, and operational processes.
· Support the achievement of food and beverage revenue targets using established systems and processes.
· Maintain and update personal skills, accreditations, and knowledge of industry best practices.
Skills and Qualities:
· Excellent customer service and interpersonal skills
· Ability to work as part of a team and build strong relationships
· Strong organizational and time management skills
· Positive, energetic, and enthusiastic attitude
· Willingness to learn, adapt, and embrace continuous improvement
Values We Live By:
· Age Well – Supporting residents to live their best lives
· Community – Building a sense of belonging
· Keep Improving – Always seeking better ways to work
· Invest Wisely – Making responsible choices
· Planet Positive – Reducing our environmental impact
· One Team – Supporting each other to succeed
Experience and Qualifications:
· Job-related experience desirable but not essential
· Up to 1 year of general work experience delivering to standard
Why Join Us:
At RVG, you'll be part of a team that values your contribution, supports your growth, and celebrates achievements while making a real difference to residents' lives.