Job Opportunity: Helpdesk Administrator
Join a global company with offices across Europe, Asia, and America, operating in almost every country. Due to ongoing growth, they are seeking a Helpdesk Administrator for a 6-month fixed-term contract, with potential for extension.
Salary & Benefits: Up to £30,000 depending on experience, hybrid working arrangements, comprehensive training, 33 days holiday, and pension scheme.
Role Overview: As part of the Helpdesk team, you will coordinate and support engineers, liaise directly with customers, and handle scheduling and issue resolution. Full training on products and systems will be provided, with ongoing development opportunities.
Key Responsibilities:
1. Coordinate and support engineers within the Helpdesk team.
2. Communicate directly with customers to address their needs.
3. Manage scheduling and routing of engineers and technicians.
Candidate Profile:
* Previous experience in routing/scheduling engineers or technicians.
* Strong communication and customer service skills.
* Able to commute to Milton Keynes.
Working Hours: Monday to Friday, 9:00 am to 5:30 pm. Hybrid working available after passing probation.
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