About The Role
We are actively building diverse teams and welcome applications from everyone.
Role: Print-Scanning Technician
Location: Stevenage (SCC operate hybrid working, which comprises of a mix of office and home working)
Contract Type: Permanent
Salary Package: 22308 to 24000 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: Monday to Friday - 7.30am to 4/4.30pm
Interview Process: 2-stage process
Why SCC?
* An inclusive workplace
* Excellent package: solid basic and company benefits
* Hybrid working & core hours in line with role requirements
* Career development and life-long learning opportunities
* Opportunity to join Europe's largest privately-owned IT Company
Role purpose:
To be responsible for the Printing and Scanning of Documents with the agreed finishing requirements of the customer’s requests and any photocopying that is required.
Key responsibilities:
* Utilizes relevant support systems and software for the day-to-day delivery of Managed Print Service
* Manage and carry out quality print and scanning tasks as per agreed Service Level Agreement (SLA) timescales and to the requester’s specification.
* Adhere to the Health & Safety processes and aspects of the relevant equipment
* Ensure all documents are processed in line with the clients document security procedures
* Liaise with customers registry departments to obtain authorisation and sign off for the documents produced.
* Liaise with the customers registry regarding relevant document security.
* Participate in any training or career promotion developments schemes or company meeting as required by management.
* Act as interface to various third party suppliers.
* To actively promote Information Security best practice within their areas of responsibility.
* To ensure consumables are readily available and match specification in order to meet the production schedules.
* Perform daily checks and ensure adequate maintenance of all the equipment and machinery, identifying and taking remedial action by contacting the relevant supplier.
* To be aware and maintain safe working practices related to Health and Safety and COSHH regulations.
* To place Service Calls when applicable.
* To monitor all MFD/print related jobs in Self IT/Web desk and carry out tasks required. i.e. changing consumables and referring certain jobs back to SCC Helpdesk for engineer call out.
* To be responsible for scanning documents and burning of CD’s.
* Carry out other reasonable tasks as directed by management
Skills and experience:
* Demonstratable ability to work within an IT environment with moderate PC skills. Full training on bespoke finishing equipment is available.
* A customer-orientated approach with excellent written and verbal communication skills.
* Focused on delivering agreed objectives and results.
* Ability to drive results within tight timeframes.
* Must be able to deliver results and negotiate changes while working with a cross functional team.
* PC skills (incl. MS Office family, bespoke company applications etc.)
* Strong organisational skills and demonstratable ability to prioritise, plan and meet deadlines.
* Ability to handle difficult and demanding customer environments.
* Ability to deal with customers and liaise with other departments in a confident but friendly manner.
* Ability to work un-managed towards individual and team objectives associated with the role
* Ability to work in a team, while managing own workload essential
About Us
SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.
We are an equal opportunities employer
SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.
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