Better places, thriving communities.
Our values and behaviours
Delivering the exceptional, every day
• Our purpose: our expertise, care, technology and insight create amazing work environments, helping
our customers be exceptional every day.
• Our promise to our people: a place to work where you can thrive and be your best every day.
• Our promise to our customers: a trusted partner creating exceptional environments for your
customers and people, adding value every day.
• Our culture – our core values and how we behave:
o We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it
together, if we can help a customer or colleague in any way, we will. We are one Mitie.
o We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the
face of company. We treat others as we would like to be treated. We are proud to work for
Mitie.
o We go the extra mile: whether it's keeping things running smoothly in a safe environment,
looking for new ways to do things better or fixing problems, going the extra mile for our
colleagues and customers and keeping our promises is in our DNA.
o Our diversity makes us stronger: we are very proud of our rich and diverse culture and
backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is
treated as an equal.
o Our customers' business, is our business: we are a partner, trusted for our expertise and for
putting our customers at the heart of everything we do.
Job objectives and responsibilities
· Operational contract compliance in line with the SLA's KPI's, and POD Priorities
· Maintain internal and external relationships with colleagues and stakeholders, ensuring best practice
· Compliance of all Planned Preventative and Reactive service deliverables
· Onboarding of new employees and suppliers in collaboration with Account Director
· Support service delivery and operational wide work allocations to engineering resource
Main duties
· Support with processing of work requests through the Port of Dover CAFM system (Oracle)
· Management and administration of quotes and estimates, through to raising POs and solving invoice queries
· Utilisation of our Coupa financial system platform
· Liaison between Port of Dover operational functions and supply partners for booking in work
· Working with the engineering supervisory team to target labour loading
· Support with managing the backlog of works through to completion
Person Specification
· Previous relevant experience in a similar role, i.e. either FM, Maintenance, or both functions
· Ability to demonstrate good communication skills, both verbally and electronically
· Excellent PC skills and experience of CAFM systems and financial platforms desirable
· Highly motivated, proactive and committed
· Approachable and engaging at all levels
· Experience of working in a fast-paced team
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Sophie Willson at .