We are looking for an enthusiastic, motivated Customer Care Assistant to join our dynamic and forward thinking Therapy Booking Team based at Infinity House in Crewe. The Customer Care Assistant will provide a comprehensive administration and clerical service which will support a number of teams in CCICP. This involves processing referrals and booking appointments for patients, as well as acting as the first point of telephone contact with healthcare professionals to accept referrals for established clinical care pathways. The post holder will ensure the preparation and flow of patient data/information is maintained to the agreed quality standard and available at the right time and place. The post holder will be expected to plan and organise their own workload within the parameters set out by supervising staff in order to maintain an efficient and professional service. · Provide effective administrative support to Community Teams, undertaking the required functions, liaising with other teams/departments, and working flexibly to meet the needs of the service. · Maintain systems and process to ensure that patient information/data is recorded accuratelyin accordance with Trust policies and guidelines. · Maintain constructive relationships with others, within and across Community Teams and externally in order to improve the effectiveness and efficiency of services for patients. · Be a flexible and supportive member of the team, providing cross cover for other administration staff when required, (e.g. to cover staff absence or when there is high demand for administrative support). · Support the Community Teams in the efficient and effective use of resources, e.g. equipment, supplies and materials. · Carry out any additional duties as appropriate and delegated by the Community Coordinator or Senior Manager. Mid Cheshire Hospitals NHS Foundation Trust provides a full range of local hospital and community services for people across East Cheshire (population 399K) and West Cheshire and Chester boroughs (population 357K). The Trust provides high quality planned and unplanned/emergency care, cardiac and critical care as well as child health, maternity services, and intermediate care across our sites at Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford. The Trust provides 500 beds and employs over 5,000 members of staff. An extensive range of community services is provided across 26 medical centres and schools by our community arm, Central Cheshire Integrated Care Partnership, in collaboration with Cheshire and Wirral Partnership NHS FT and the South Cheshire and Vale Royal GP Alliance. With the formation of Integrated Care Systems in July 2022 the Trust became a strategic partner in both Cheshire East and Cheshire West and Chester ‘places’ and is part of the Cheshire and Merseyside partnership caring for a population of over 2.7million. During the Coronavirus pandemic, the Trust was recognised nationally for its ‘Be Safe Be EquiPPEd’ campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE. At Mid Cheshire, our mission is to inspire hope and provide unparalleled care for the people and communities of Cheshire, helping them to enjoy life to the fullest. A detailed job description and the main responsibilities of the role are provided in the attached job description and person specification This advert closes on Sunday 15 Feb 2026