The Client Solutions team are trusted advocates responsible for connecting key stakeholders internally and providing inspiration and insights to ensure success for our clients on TikTok. We drive collaboration that translates into long-term client partnerships and growth. As trusted partners, we proactively advise clients of opportunities and solutions to meet and exceed expectations, helping to scale investment in the process.
We have an exciting opening for a Client Solutions (CS) Lead who will be responsible for spearheading projects and setting processes within the apps and services team. They will be advocates for their category and work with our product team to surface digital media solutions for our customers. This role requires close collaboration with the brand partnerships lead and stakeholders from across the organisations (both locally and internationally), as well as management of a team of client solutions managers. The CS Lead will support their team in establishing and strengthening key client relationships with a focus on driving revenue, client education, client satisfaction and product best practice.
Success in this position requires strong leadership and team development skills, a keen focus on market‑leading client service, experience building bespoke solutions for digitally‑savvy advertisers, and the ability to thrive in a fast paced work environment.
Responsibilities
* Manage and develop a team of account managers/execs to deliver results against set goals
* Support the team to grow relationships with UK clients of all sizes
* Oversee a portfolio of apps, services and mobile gaming advertisers
* Partner with the Brand Partnership Lead to drive strategic planning for the vertical, delivering product adoption and revenue growth
* Collaborate with cross‑functional partners (i.e. Product, Marketing Science, Solutions Engineering and R&D teams, etc.) to deliver scalable solutions for clients
* Support the team with regular business reviews, and take a consultative, long‑term approach to build productive relationships with clients in collaboration with the sales team
* Empower the team to adopt an analytical approach and deliver data‑driven business insights
* Guide the team on media planning and implementation of campaigns to deliver against clients key performance indicators
* Share marketplace insights and feedback to influence product roadmap decisions
* Demonstrate deep analytical ability and develop advanced expertise in TikTok’s proprietary metrics, working to constantly evolve how we analyse and communicate data driven insights to our advertisers
* Educate other teams on TikTok media offerings and keep them engaged by delivering learning sessions, writing training documentation and whitepapers for internal and external use
* Build scalable processes for our growing Account Management team
* Take the initiative and operate with a high degree of autonomy
Qualifications
Minimum Qualifications:
* Management experience
* Demonstrated experience in account management/client services roles in digital marketing
* Experience managing brand and performance advertisers with a deep understanding of their opportunities and challenges across the marketing funnel
* Expertise in performance marketing, with strong knowledge of measurement and attribution (Pixel, eAPIs, MMPs, SDKs, Geo Lifts, Conversion Lifts, MMMs, etc.)
* Able to proactively troubleshoot and problem solve quickly through the proper escalation processes
* Ability to analyse data and identify insights to assess and support campaign performance
Preferred Qualifications:
* Mobile user acquisition experience is a plus
* Knowledge of the gaming industry; experience working in or with gaming companies preferred
* Proactive attitude with excellent project management, organisational and analytical skills
* Experience diagnosing and solving technical problems with product and engineering teams is a big plus
* Strong verbal and written communication skills, ability to effectively translate technical language to non‑technical stakeholders
* Experience and deep understanding of the vertical
* A passion for TikTok
About TikTok
TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We’re resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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