Job overview
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY SWANSEA BAY UNIVERSITY HEALTH BOARD, ELIGIBLE AGENCY WORKERS, SBU VOCATIONAL TRAINEES OR SBU VOLUNTEERS.
Track specialities patients along the pathway from referral to treatment, ensuring that the most current information on a patient is
updated on all appropriate administration systems.
• Liaise with Senior Medical Staff, Senior Management Team, other members of staff, the public and General Practitioners and other
Health Professionals to provide a high quality, efficient and effective patient-based information.
• The post holder will be required to work within standard operating procedures and must be able to manage own workload.
Guidance and advice will be available from Directorate Support Manager. Ensure that the Patient Administrative System accurately
reflects the status of all patients’ Open pathways.
• Demonstrate confidentiality and discretion in all dealings with both staff, public and external sources alike.
• The post holder will be required to work within standard operating procedures and must be able to manage own workload.
Guidance and advice will be available from Directorate Support Manager.
Main duties of the job
• Plan and organise clinics for consultants and designated medical staff daily
• Ensure work is prioritised and objectives achieved, maintaining accuracy despite interruptions
• Organise the booking of the urgent suspected cancer referrals in conjunction with WAG guidelines.
• Administer set up of Outpatient clinics ensuring the full utilisation of clinic capacity which will regularly require contacting patients at
short notice and making sure relevant documents are readily available in a timely manner. Responsible for clinical activity
amendments due to consultant(s) annual leave and sickness
• Attend regular staff meetings to discuss month-on- month progress on waiting times and make plans for the month ahead with the
service manager.
• Understand the pathway of each service user; monitoring their progress and ensuring timely intervention is achieved, where
necessary
Working for our organisation
We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.
There are also apprenticeships, work placements and volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.
Detailed job description and main responsibilities
Please see the attached job description and person specification for a detailed outline of the job requirements. This is available for you bilingually, in English and Welsh.
Person specification
Essential Qualifications & Knowledge
Essential criteria
1. Educated to Vocational Qualification Level 3 or able to demonstrate the equivalent level of knowledge, skills and experience.
2. Qualifications in word-processing, spreadsheet, database and desk-top publishing or able to demonstrate the equivalent level of knowledge, skills and experience.
Desirable criteria
3. ECDL qualification.
4. Competent in using WPAS.
5. Understanding of Referral to Treatment Rules
Experience
Essential criteria
6. Experience in Information Analysis.
7. Competent user of Microsoft Office.
8. Experience in the management of waiting lists.
Desirable criteria
9. Experience of working with Multi-disciplinary teams.
10. Experience of working in a similar NHS environment
Aptitude and abilities
Essential criteria
11. Excellent communication and presentation skills.
12. Ability to communicate often complex, highly sensitive & contentious information.
13. Numerate and confident with figures.
14. Attention to detail.
15. Ability to work under constant pressure in a busy environment.
16. Reliable, well organised with ability to use own initiative and prioritise own workload.
17. Self-motivated and a team player
18. Respects confidentiality
19. Methodical
Desirable criteria
20. Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Swansea Bay University Health Board is committed to supporting its staff and processes to fully embrace the need for bilingualism thereby enhancing service users experience. In our commitment to increase the number of staff able to communicate in Welsh with patients and professionals, we would particularly welcome applications from Welsh speakers.
Equality remains at the centre of the Health Boards policy-making, service delivery and employment practices. We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, gender, sexual orientation, gender identity/reassignment, race, religion, disability, pregnancy and maternity and marriage and civil partnership.
Employer certification / accreditation badges
Applicant requirements
Welsh language skills are desirable