Service Desk Team Lead
Location: Ringwood, Hampshire
Salary: £28k - £30k DOE + Benefits + Company Profit Share
Hours: 37.5 hours per week
The Role:
* We are looking for a Service Desk Team Lead to help us deliver outstanding service to our customers.
* You will be managing the incident and request lifecycle.
* Assist with operational Service Desk cover during busy periods.
* Identifying and reporting escalations and major incidents.
* Monitoring and reporting of Service Desk activity.
* Feeding in new and innovative ideas.
* Managing a team of Service Desk Technicians.
Skills & Experience
To succeed in this role, you will need knowledge of utilising ITIL v3/v4 best practice as well as experience within an IT customer service environment.
You will also demonstrate:
* Accountability and responsibility for your workload.
* Helpful and approachable attitude.
* Excellent time management skills.
* You will have at least 12 months' experience in a similar role.
* Ideally you will have had at least 12 months' experience managing people, including day to day management e.g. absences, holidays, performance reviews.
This role is subject to a clear standard DBS check being received.
The Package:
1. Company Profit Share (first £3,600 is tax ...