Job Description
We are seeking a detail-oriented and customer-focused Night Auditor to join our team in London, United Kingdom. As a Night Auditor, you will play a crucial role in ensuring smooth overnight operations and maintaining exceptional guest satisfaction. This position offers an exciting opportunity for individuals who thrive in a dynamic hospitality environment and possess strong analytical and organizational skills.
* Perform end-of-day accounting procedures, including balancing daily transactions and preparing overnight reports
* Verify and reconcile guest accounts, ensuring accuracy and resolving any discrepancies
* Provide exceptional customer service during check-ins, check-outs, and throughout the night shift
* Assist guests with inquiries, requests, and problem-solving to ensure a positive experience
* Maintain a safe and secure environment for both guests and employees
* Generate and distribute various financial and operational reports
* Collaborate with other departments to address any guest-related issues or concerns
* Monitor and update room inventory and availability
* Handle credit card transactions, and other forms of payment accurately
* Perform additional front desk duties as needed during the night shift
* Open Breakfast buffet for next morning
Qualifications
* Proven experience as a Night Auditor or in a similar role within the hospitality industry
* Strong analytical and problem-solving skills with attention to detail
* Excellent customer service orientation with a guest-focused approach
* Proficiency in hotel management software (e.g., OPERA Cloud) and Microsoft Excel
* Clear and confident communication skills, both written and verbal
* Basic accounting knowledge and ability to handle financial transactions accurately
* Flexibility to work overnight shifts and adapt to a fast-paced environment
* Ability to work independently and make decisions in the absence of daytime management
* Strong time management and organizational skills
* High school diploma or equivalent; associate's degree in hospitality or related field preferred
* Knowledge of hotel operations and front desk procedures