All the details
As a Team Manager in Fashion, Home & Beauty, you'll lead by example, driving performance, and helping reshape M&S for the next generation of customers.
You'll be on the shop floor, inspiring your team to deliver standout style, sharp service, and commercial results, even on the busiest days. This is a role for people who move fast and continually raise the bar to deliver five-star service.
* Own your department from layout and product to service and performance. You'll make bold decisions to drive sales and service.
* Coach and develop your team. You'll set the pace, build capability, and create a high-performance culture that's focused, fast, and collaborative.
* Use commercial insights to lead with confidence - understanding the numbers, trends, and opportunities that will make your department thrive.
* Flexibility is vital, and you'll be agile in your approach. This is a transformation environment - things move fast and we need leaders who move faster.
Are you ready to lead? Take your marks and get ready to apply today.
Purpose
* Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for their area of accountability
* Role model great customer service and ensures the delivery of a customer focused service proposition through the team that delights our customers
* Recruit, and develop great talent and capability within the customer assistant team supporting the succession requirements of the store and region
* Ensure colleagues understand and are motivated to deliver their part
* Support the store to trade safely and legally, protecting Customers, Colleagues and the M&S brand
* Supports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often
Key Accountabilities
* Drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPI's
* Supports the delivery and embedding of the business transformation plan and change initiatives for their area
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