About Us
Galeta Bakery is a fast-paced pioneer in premium bakery products across London and the UK, known for quality, innovation, and a rich selection of artisanal goods.
Our products are a staple in prestigious locations including Curzon, Tate, Selfridges, and cutting-edge restaurants, cafes, and coffee shops throughout the UK.
Role Overview
This role is a blend of order management, cultivating customer relationships, business development, and strategic account growth. As a Customer Experience Executive, you will leverage technology to deliver unparalleled customer service.
Your key responsibilities will include:
* Efficiently managing orders and processing them in a timely manner.
* Nurturing and expanding key customer accounts to drive business growth.
* Leading communication efforts with accounts, ensuring clarity and responsiveness while championing exceptional customer service standards.
* Maintaining strong relationships with customers to help grow their accounts.
* Serving as a key point of contact between manufacturing, dispatch, sales, and finance to optimize operational processes.
* Embracing opportunities for growth within the company.
The ideal candidate will possess the following skills and qualifications:
Essential Skills
* Strong verbal and written communication skills to effectively interact with customers and internal stakeholders.
* Tech-savviness, especially in sales and order processing systems, to efficiently manage tasks.
* A strong academic background from a top university, with a minimum 2:1 degree, to demonstrate expertise in a relevant field.
* An attention to detail and meticulous approach to tasks to ensure accuracy and efficiency.
* A self-starter mentality with a drive for continuous personal and professional growth to stay ahead of the curve.
Nice-to-Have Skills
* Experience in the bakery or food industry, although not necessary, would be beneficial in understanding the nuances of the sector.
* Proven excellence in customer service, demonstrating a commitment to delivering exceptional experiences.
* A willingness to explore and contribute to various departments within the organization, showcasing adaptability and a team player mindset.
* SQL skills for data management and analysis to provide valuable insights and inform business decisions.
* Commercial acumen to understand and drive business growth through strategic initiatives.
* A passion for premium bakery products, which aligns with our brand values and mission.
Why Choose This Role?
* Work in a dynamic and growing company where your contributions will make a meaningful impact.
* Be part of a culture that fosters innovation and excellence, driving progress and improvement.
* Enjoy opportunities for advancement and professional development, helping you grow both personally and professionally.
* Engage with high-quality products, including new product developments and existing product designs.
* Contribute to an environmentally driven organization with strong sustainability manufacturing credentials.
This role offers a unique opportunity to work in a fast-paced environment, where you will have the chance to develop your skills and make a lasting impact. If you are passionate about the food and drink industry and are looking to take on new challenges, this could be the perfect fit for you.