Senior Pensions Technician - Administrator
Home-Based (UK)
Salary - upto £45,000 plus benefits
Please note: This role requires enhanced security clearance. A minimum of 5 years' continuous UK residency is essential.
Our consultancy client is seeking Senior Pensions Technicians to support their operations team with complex Defined Benefit (DB) casework. Alongside strong knowledge of DB pension calculations, you'll be passionate about driving process improvements, supporting operational readiness, and fostering a positive training and coaching culture - continually improving the customer experience.
Key Responsibilities
* Manage and support complex casework, including high-value cases and complaints
* Process scheme events in line with agreed procedures, deadlines, and costings for non-standard work
* Lead and contribute to cross-functional projects with key internal stakeholders
* Represent the team in wider business initiatives and activities
* Test, validate, and sign off calculations and processes in line with SLAs and scheme rules
* Use data and insight to identify opportunities to enhance customer experience and operational efficiency
* Design and implement process improvements to support continuous improvement
Skills & Experience
* Strong expertise in DB pension schemes
* Proven experience performing manual and complex pensions calculations
* Competent in Microsoft Excel (including VLOOKUPs; macros advantageous)
* Ability to spot process improvement opportunities and drive change
* Experience in supporting, coaching, and mentoring team members
* Excellent communication and stakeholder engagement skills
If you have the above experience please submit your CV immediately
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