Join the Arriva Road Transport Services Team as a Duty Controller!
Location: Derby with hybrid working.
Contract: Permanent, 4 on 4 off shift basis.
Salary: £26,995 per annum.
Company: Arriva Road Transport Services.
Who We Are
Arriva Road Transport Services (ARTS) oversee and manage all aspects of coaches, buses, taxis and coordinators which are provided for rail replacement, special events, school support and train crew support across the portfolio of customers within ARTS in both a pre-planned and on an emergency basis.
At ARTS we’re all about smooth operations and seamless service delivery. We're a fast-paced, client‑centric team that’s committed to delivering the very best. And now, we’re looking for a Coordination Assistant to join our team. If you love problem‑solving and can keep things running smoothly, we want you to be the person that supports our Coordination Manager and the wider team. The role is fast‑paced, rewarding, and offers a fantastic opportunity to develop within an exciting industry.
What you’ll be doing
You will deliver an effective and efficient support service for Train Operating Companies pre‑planned and emergency rail replacement requirements.
Day‑to‑Day Responsibilities
* Rostered part of a team to deliver effective rail replacement service for internal (AUKT) and external TOCs, working a shift pattern based on a 24/7 roster, includes weekend work and night work on a 4 on 4 off basis. Hybrid working means 2 out of 4 shifts can be worked from home.
* Author and distribute incident reports where necessary to support the compliance arm of the business.
* Use Oracle to raise requisitions for purchase orders.
* Respond to TOC/customer requirements by sourcing, procuring and managing alternative road transport services (taxi and coach) and coordination staff through platforms such as text messaging, Microsoft Teams and telephony.
* liaise with other External TOCs during joint operations.
* Ensure all services are monitored and tracked to ensure that they are running on time.
* Proactively manage operational issues arising on the day.
* Work closely with TOC Controllers and suppliers by communicating on a regular basis.
* Manage the provision of stand‑by vehicles.
* Complete paperwork involved in the day to day running of the department, including data input into Decision Support and Operational Management Systems.
* Work closely with the other Arriva departments – to ensure the smooth and efficient operation of the business.
* Responsible for making sure coach and taxi services are procured to the agreed Arriva pricing structure.
What you need
* Organisation: able to deal with multiple requests and priorities.
* Attention to Detail: ensuring everything is accurate and on point.
* Technical: comfortable with IT and can use different software (Microsoft Office).
* Geographic Knowledge: strong knowledge of UK geography – the more roads, routes, and railways you know, the better!
* Communication: liaise with the team or manage a roster of 280+ casual staff, you’ve got the communication skills to handle it.
Our Benefits Include
* Free travel on Arriva branded rail services around the country.
* Arriva Village – web based discounts on various products/services on the high street.
* Employee Assistance Programme – 24 hr helpline, covering a multitude of subjects.
At Arriva we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
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