Job Description
Customer Support Engineer
Solihull - Commutable from Coventry, Birmingham, Warwick, Stratford-upon-avon, Redditch, Worcester
Up to £25,000 + share options
Are you a tech-savvy problem-solver with a passion for customer service? Are you looking to embark on an exciting career journey with a leading Fintech business? Look no further! We have an incredible opportunity for you to join a rapidly growing Midland's based business as a Customer Support Engineer.
Our client is a dynamic and innovative Fintech company, revolutionizing the way financial services are delivered. They have built cutting-edge technology and created a Financial Services application that is used all over the world. This company are looking for a hungry and ambitious person to join the team who has an interest in software applications.
As a Customer Support Engineer, you will play a pivotal role in ensuring customers receive top-notch support and assistance. You will be a friendly face and voice of the company, providing technical guidance and troubleshooting assistance to valued clients. Your expertise and genuine desire to help will be instrumental in resolving any issues they may encounter, ensuring a seamless customer experience.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via various channels (phone, email, chat) and provide accurate technical support.
- Troubleshoot and resolve software issues, ensuring customer satisfaction.
- Provide clear and concise instructions to customers, assisting them in navigating platforms and services.
- Document customer interactions, troubleshooting steps, and solutions in support systems.
- Continuously improve your knowledge of products and services to better assist customers.
Skills:
- Excellent problem-solving skills.
- Strong communication skills, both written and verbal.
- Ability to work independently and efficiently in a fast-paced environment.
- A proactive and adaptable nature, with the ability to multitask effectively.
- A team player mindset, with a willingness to collaborate and share knowledge.
Customer Support Engineer
Solihull - Commutable from Coventry, Birmingham, Warwick, Stratford-upon-avon, Redditch, Worcester
Up to £25,000 + share options
If you are ready to take the next step or first step in your career and be part of an exciting journey within a leading technology business, then apply now!