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Customer Service Advisor - Natwest/Ulsterbank Belfast, Holywood
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Client:
Teleperformance
Location:
Holywood, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
3
Posted:
05.05.2025
Expiry Date:
19.06.2025
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Job Description:
Are you ready to take your career to new heights?
* Location: Natwest/Ulster Bank, Belfast City Centre - office-based training and grad bay (7 weeks). Hybrid once training is complete. Great public transport links!
* Shifts: Full time - 40hrs per week, hours between 07:00 and 01:00
* Training Duration: 3 weeks onsite, 4 weeks grad bay onsite
* Probity Checks: Credit, Criminal, Sanctions, and Fraud checks will be completed. Must evidence last 2 years employment history and last 5 years address history.
Description of the Job
Provide proactive and reactive customer service to ensure clients meet their financial arrangements aligned with their goals.
Key Responsibilities
Be the first point of contact, delivering outstanding service, and helping the organization achieve its goals.
Educate customers on banking options, supporting them in choosing suitable services.
Accurately and compliantly complete processes, ensuring a seamless and positive customer experience.
Take appropriate actions to deliver good customer outcomes, review and address gaps proactively.
Join us as a Customer Service Advisor
* Deliver excellent service, focusing on customer needs and financial goals.
* Educate customers and support their banking choices.
* Complete processes compliantly, providing seamless service.
What you'll do
Conduct financial reviews, provide accurate information, and manage your diary to balance proactive and planned customer interactions.
Your duties include:
* Supporting the bank’s operational standards.
* Maintaining relationships with colleagues.
* Resolving complaints and errors promptly.
* Ensuring customer satisfaction in each interaction.
The skills you'll need
Experience in customer service, relationship management, and organizational skills to meet performance and customer needs.
Additional qualities include:
* Excellent verbal and written communication skills.
* Experience in a regulatory environment.
* Good technology skills, including Microsoft Office.
* Customer-focused attitude.
What you get from us
* Perks at Work – Discounts, Free Online Classes
* Help@Hand – Discounts, Podcasts, Wellbeing Resources, Webinars, Access to GPs, Mental Health, Financial and Legal Advice
* Critical Illness Cover – up to £10,000
* Cycle to Work Scheme
* Holiday Purchase Scheme
* Length of Service Awards
* Monthly Inspire Awards
* Refer-A-Friend bonus – up to £1,200
* Monthly Wellbeing Webinars
* Dedicated Employee Experience Support
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