Receptionist - Francis Hotel Bath
The Francis Hotel Bath occupies a coveted position on Queen Square. On arrival, you will be met by Regency opulence, modern amenities, a friendly team, and impeccably designed areas for drinking and dining.
Exceptional hospitality is to be expected at the Francis Hotel. Our team is dedicated to providing exceptional guest service, allowing our guests to enjoy a welcoming and relaxed stay, relive our history, and create memorable moments of their own.
We are on a journey to become the local employer of choice by living our values: Care, Discreetness, and Community.
The Sutton Hotel Collection is a family-owned group; our people are our family. We recognize how much our staff invest in us, and in return, we offer excellent learning opportunities and top-tier benefits.
Our Benefits
We aim to embody the Sutton Hotel Collection’s values of generosity and kindness, contributing to the happier lives of our team members. Benefits include:
* Free hotel breaks: Two complimentary stays of one or two days in any Sutton Hotel Collection hotel within a 12-month period.
* Leisure passes: £150 contribution towards a leisure centre or National Trust membership.
* Enhanced maternity and paternity leave: 26 weeks at 90% pay for expectant mothers and four weeks at 90% for fathers.
* Institute of Hospitality membership: Paid for by us to support your learning, coaching, and mentoring.
* Learning and development opportunities: Extensive training options for personal growth.
* Health Assured: Confidential support including CBT therapy, information, and advice.
* Subsidized learning courses: We support your educational pursuits and explore new courses together.
Additional benefits include free nutritious meals on duty, complimentary on-site parking, bespoke uniforms, social events, celebrations, and a cycle-to-work scheme.
Our Opportunity
As a team member, you will provide a warm welcome and a fond farewell to our guests, assisting with their needs during their stay. Previous experience in hotel reception, especially in luxury four- or five-star settings, is advantageous. Familiarity with hotel PMS systems is a plus. You should be a natural problem solver, able to work under pressure, with strong communication skills, immaculate personal presentation, and a professional, warm personality to deliver exceptional service.
At the Sutton Hotel Collection, we are an inclusive, ethical, and diverse group that celebrates human relationships and kinship. We empower our people to make the place better.
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