We have an exciting opportunity for a Community Delivery Manager to join our fast-growing team at Evri. As a Community Delivery Manager, youll be responsible for ensuring the final mile of our parcel journey runs smoothly putting customers and clients at the heart of everything you do. Youll lead performance across delivery units by supporting, developing and engaging our network of self-employed and SE+ couriers.
This is a great time to be joining us!We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us!
Interested? Take a look at the below to understand what you'll be doing in your role as a?Community Delivery Manager at Evri!
1. Driving continuous improvement, using data and management insights (MI) to improve service delivery.
2. Monitoring and improving performance metrics, including Speed of Service, Next Day, C2C, Collections, Claims/Enquiries, and more.
3. Minimising customer enquiries by enhancing the delivery experience through effective courier engagement and communication.
4. Capacity management interviewing, selecting, and onboarding couriers to ensure full round coverage.
5. Building sustainable courier coverage to reduce risk and meet growing delivery demands.
6. Maintaining cost leadership b...