Job Overview: We are seeking a friendly and customer-oriented Front of House member to join our team. As a Front of House member, you will be responsible for providing excellent customer service and ensuring a positive experience for our customers. This position requires strong communication skills, great customer service, and the ability to work in a fast-paced environment as part of a team. Responsibilities: - Greet customers and offer a hospitable experience for the entirety of their stay. - Process customer transactions accurately and efficiently using the point-of-sale system. - Take food and drink orders confidently. - Handle customer complaints or concerns in a professional and courteous manner. - Collaborate with other team members to ensure smooth service. Experience: - Previous experience in a customer service role is preferred - Knowledge of hospitality industry is a plus - Familiarity with bar tending is beneficial - Understanding of food safety regulations is desirable Skills: - Excellent communication and interpersonal skills - Strong attention to detail - Ability to multitask and work efficiently in a fast-paced environment - Friendly and approachable demeanor with a customer-centric mindset - Problem-solving skills to address customer issues effectively If you are looking for an opportunity to work in a friendly independent company, with potential to progress and have a passion for providing exceptional customer service, we would love to hear from you. Job Types: Full-time, Part-time, zero-hour contract Benefits - Employee discount Expected hours: 16 – 40 per week Additional pay: Tips Schedule: Monday to Friday Weekend availability is a must