We are looking for an experienced Customer Service Advisor to join our busy Depot. You will provide a courteous and efficient reception service ensuring a high level of customer satisfaction at all times. You will be responsible for R2C, truck service scheduling, MOT bookings in line with manufacturer’s guidelines and recommendations.
Salary: £29,432 Basic with OT to be paid for one in four Saturdays
Shift pattern: Monday - Friday 08:30 - 17:30, Alternate saturdays - 8 hours overtime per month
It is key that you have the following:
Experience of working in a similar environment with excellent customer skills
Good experience of a service industry dealing with customers via various methods
Knowledge of working with databases
Excellent time management, organisational and IT skills
Strong communication and influencing skills
Good levels of numeracy and literacy
Attention to detail and accuracy is paramount
Experience of working with multiple teams
Driving licence is desirable
Technical background desirable
22 days annual leave plus bank holidays
Company health cash plan (after qualifying period)
Cycle to work scheme
Pension Scheme
Employee Assistance Programme (EAP)
On-going training and career development
About us
Thompsons are the largest privately owned Renault Truck dealership in the UK with 7 depots spanning the East of England supplying the full range of new Renault and Isuzu trucks, pre-owned trucks, trailers, and vans. We have a reputation for providing top-quality service and we’re trusted to build quality fleets and keep them moving. Building long-standing customer relationships will always be a priority across our 7 depots in Hull, Grimsby, Boston, Sheffield, Rainton, Teesside, and Tyneside.
We are an ambitious and successful company determined by the skills, reliability, and loyalty of our people. We are always on the lookout for more talented individuals and go the extra mile for our employees.
Sound like the job for you?
To apply, send your CV torecruitment@thompsoncommercials.co.uk
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