Location: London Are you a dynamic leader with a passion for delivering exceptional care? Do you thrive in a fast-paced, multi-site environment where your leadership can make a real difference? If so, we’d love to hear from you. As a growing organization, we are looking to build a talent pool of future Area Care Managers in your area. About the Role As an Area Care Manager, you’ll play a pivotal role in ensuring the delivery of high-quality, person-centred care across multiple branches. Reporting to the Head of Operations, you’ll lead and support Branch Care Managers to drive performance, embed a culture of excellence, and ensure compliance with care regulations. Key Responsibilities Champion outstanding customer service and carer satisfaction. Lead, coach, and develop a team of Branch Care Managers. Ensure compliance with CQC/CIW standards and internal policies. Monitor quality and performance through audits and improvement plans. Resolve escalated complaints and support safeguarding processes. Drive commercial performance and support business growth. Act as a key point of escalation for out-of-hours service continuity. What We’re Looking For Essential: Proven experience managing multi-site teams in a regulated care environment. Strong knowledge of care regulations and best practices. Excellent leadership, communication, and problem-solving skills. Financial acumen and experience managing budgets and performance. Full UK driving licence and willingness to travel. Desirable: Experience in home care, including private-pay and publicly funded services. Level 5 Diploma in Leadership for Health and Social Care (or equivalent). Key Metrics You'll Influence Customer satisfaction Quality and compliance Employee engagement and retention Area profitability Who You’ll Work With You’ll collaborate closely with internal teams including Finance, Quality, Recruitment, and Central Operations, as well as external stakeholders such as CQC/CIW, local authorities, and families. Why Join Us? We’re committed to creating a supportive, inclusive, and empowering environment where our leaders can thrive. You’ll have the autonomy to make impactful decisions, the support of a dedicated team, and the opportunity to shape the future of care in your area. You'll also have some great benefits including - Salary between £55,000 - £60,000 a year Bonus of up to £12,000 a year Car allowance 25 days annual leave Apply Now to become a driving force in delivering compassionate, high-quality care. Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.