You'll be responsible for driving discovery and research, creating and testing hypotheses, and helping to shape our strategy - to reach and engage new consumer audiences. As a Senior Individual Contributor, you'll own complex, ambiguous challenges end to end, you'll bring excellent problem-solving, discovery, and collaboration skills to this role. You'll work closely with UX Research and other Consumer and B2B squads to uncover real consumer needs and opportunities. You'll also play a pivotal role in shaping our product's direction. This position necessitates a balance of strategic thinking, exceptional hands-on craft, and the ability to collaborate with and influence others. What you'll be doing:
* Lead strategic discovery and research to understand consumer needs and opportunities, develop an end-to-end design vision to drive consumer growth in the age of AI.
* Collaborate with a cross-functional team to rapidly test hypotheses across Trustpilot's consumer and B2B platforms.
* Partner closely with Product Managers, Product & Content Designers, Engineers, Data Analysts, and Researchers, using your influence to help shape product strategy and execution.
* Prototype ideas to illustrate complex user flows and bring your designs to life.
* Present your work to stakeholders with confidence and clarity, fostering a collaborative environment.
* Champion design as a discipline rooted in clarity and intent, ensuring our product experiences are not just functional but also grounded in enduring design principles.
* Identify opportunities to improve processes and bring them to the team's attention.
* Advocate for accessibility and inclusivity, ensuring all designs support diverse user groups effectively.
Previous experience designing for consumer-facing digital products, with a strong understanding of shifting consumer mindsets and challenges.
* You have a solid portfolio showcasing strong Product Design, discovery, and UX research skills, and in-depth knowledge of UX design processes.
* Experience working in an experimentation/growth environment, with proven ability to shape and test hypotheses with users.
* Evidence of design work that has delivered a measurable business impact and shaped product direction.
* Skilled in both communication and storytelling, with the ability to articulate design decisions and influence stakeholders at all levels.
* Proficiency with Figma and other industry-standard design and prototyping tools.
* Familiarity with front-end implementation practices, and experience collaborating with Engineers as well as Product Managers.
* You're curious and open to learning, always seeking out new methods to elevate your design process.
* Experience designing within a SaaS product environment is a bonus, but is not essential.
Competitive compensation package + bonus
* 25 days holiday per year, increasing to 28 days after 2 years of employment
* Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
* Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
* Pension and life insurance
* Health cash plan, online GP, 24/7 Employee Assistance Plan
* Full access to Headspace, a popular mindfulness app to promote positive mental health
* Paid parental leave
* Season ticket loan and a cycle-to-work scheme
* Central office location complete with all the snacks and refreshments you can ask for
* Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
* Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.