Job overview
An exciting opportunity has arisen to join our Pre-Operative Assessment department as a receptionist.
The successful candidate will be an enthusiastic and positive team player. The candidate will need to have experience of working in an administrative setting. Excellent leadership skills and good communication skills are essential.
The post holder will be accountable for the administrative performance of this service as well as supporting the wider Directorate. The post holder will be responsible for implementing, coordinating and ensuring robust administrative processes exist across the Pre-Operative Assessment service, ensuring KPIs are met. The post holder will act as an interface between the clinical staff, management, admin staff, other staff within the Trust, external stakeholders and patients and their families / carers. The post holder must be able to organise their own workload within defined guidelines.
The successful applicant will be required to work a shift pattern that includes both 7:00am-3:00pm and 9:00am - 5:00pm shifts. This role will include administrative duties in the pre- operative assessment unit and in 3 west elective admissions, supporting smooth patient flow and service delivery across both areas.
Main duties of the job
1. Act as the first point of contact for patients and visitors, greeting them professionally and providing information about clinic procedures.
2. Manage incoming calls, schedule and reschedule appointments, and provide relevant information to patients regarding their pre-assessment appointments.
3. Checking in and out all POA appointments.
4. Ensure patients’ details are correctly recorded and updated in the hospital system, including personal details, medical history, and appointment status.
5. Assist patients with any queries regarding pre-assessment processes and provide general administrative support.
6. Provide a welcoming and empathetic environment, ensuring that patients feel supported throughout their pre-assessment journey.
7. Establishing, maintaining and monitoring excellent office and information systems.
8. Ensuring quality and customer care standards are met where relevant.
9. Contribution to positive patient experiences.
10. Supporting Nurses in patient information retrievals.
Working for our organisation
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and well-being, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Person specification
Education
Essential criteria
11. GCSE or Equivalent
Desirable criteria
12. Medical Terminology
13. A-Levels or equivalent knowledge or experience
Skills/Knowledge/Abilities
Essential criteria
14. Clear & effective communication Skills
15. Organisational Skills/ability to learn
16. Competent use of IT systems - Excel, Word & Data base input
Desirable criteria
17. Service sector work ( preferable hospital)
18. Legible handwriting
19. ECDL
20. CERNER
21. Dictate IT
22. eProcurement
Experience
Essential criteria
23. Administrative Experience
24. Electronic Filing Techniques
25. Basic IT Literacy
26. Must be able to work Cross Site
Desirable criteria
27. Previous experience in an NHS Institution
Values and Behaviours
Essential criteria
28. Demonstrates ability to meet Trust values
Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number).
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