Digital Operations and Service Management (DOSM)
Digital Operations and Service Management (DOSM) sits within the Transformation Directorate of the new NHS England, which has brought together Health Education England, NHS Digital, NHS England and NHS Improvement into one single organisation.
Vision
The Transformation Directorate’s vision is to deliver the best care, and outcomes, for the NHS and people that it serves, by improving population health and patient pathways, rapidly adopting effective technologies, building on insights from data and cutting‑edge research, and by transforming the way that care is delivered.
Operations Focus
Digital Operations and Service Management operates and manages business‑critical infrastructure, and digital and data services, that underpin the health and social care system. We ensure the highest levels of reliability and availability of national digital and technology services, so that they can be relied upon by the NHS and social care system. Our aim is to prevent system disruption but, if it does occur, to restore service as quickly as possible. We coordinate complex operational activities across environments, teams and organisations in order to achieve this.
Our Strategic Aims Are
* NHS wide IT Operations capability
* Tight alignment with product teams
* Proportionate governance, performance management and compliance
* Centre of Expertise for IT Operations in NHS
* IT Service ownership
* NHS Enterprise tooling
Role: Head of Service Management
As a Head of Service Management, you will lead a Service Management and IT Operations team which could consist of up to 100 professionals who manage an extensive portfolio of multiple services delivered by, or through, NHS England Transformation Directorate, working within a highly motivated, supportive, and inclusive senior leadership team. To ensure ongoing alignment of our mutual needs across health and care organisations, delivery partners and stakeholders in other directorates, we will look to you to develop positive relationships to ensure collaborative delivery.
Our Staff
Our staff bring expertise across clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial specialisms — enabling us to design and deliver high‑quality NHS services.
We Lead The NHS In England By
* Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities
* Making the NHS a great place to work, where people can develop and make a difference
* Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
* Optimising the use of digital technology, research, and innovation
* Delivering value for money
Organizational Changes
In 2025, the Government announced that NHS England will gradually merge with the Department of Health and Social Care, to create a smaller, more strategic centre that reduces duplication and waste.
Employment Focus
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in‑person.
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