Job summary
This is a fantastic new role and the practice are looking for an enthusiastic, motivated and experienced candidate with excellent communication skills to join our friendly practice.
Please email your CV to karin.hill1@nhs.net
Interviews are scheduled for the week commencing 16 June 2025.
Main duties of the job
Responsible for ensuring quality compliance for the Practice. Achieve complete quality compliance management systems in accordance with organisation plans and adherence to legislation and agreed regulatory bodies processes and procedures. Provide support to the Practice Manager to ensure the management of all practice administration and provide operational management of the Data Administration Team. Provide leadership and guidance to Practice staff. The post-holder will provide cover in the absence of the Practice Manager. To work closely and collaboratively with the Practice Manager. This role is expected to develop and evolve over time.
About us
Radbrook Green is a very well established GP practice located within Shrewsbury. We have a population size of just under 11000 patients.
The practice clinical team is made up of 6 GP partners, 2 salaried GP's, a Physician Associate, Advanced Clinical Practitioner, 2 Practice Nurses and 3 Healthcare Assistants. The practice has a team of administrators, secretaries and receptionists who provide support to our clinical team and patients.
Working in partnership with our patients, teams and partners we provide a well-led practice which is welcoming, inclusive and forward thinking. We listen and learn from our patients and are always striving for excellence.
Job description
Job responsibilities
JOB SUMMARY: Responsibility for ensuringquality compliance for the Practice. Achieve complete qualitycompliance management systems in accordance with organisation plans andadherence to legislation and agreed regulatory bodies processes and procedures Provide support to the Practice Manager to ensure the management of allpractice administration and provide operational management of the Data AdministrationTeam. Provide leadership and guidance toPractice staff. Thepost-holder will provide cover in the absence of the Practice Manager. To workclosely and collaboratively with the Practice Manager. This role is expected todevelop and evolve over time.
DUTIES
1. Managequality compliance activities for the Practice including clinical systems andplatforms
2. Ensurethe Practice meets all agreed quality compliance (legislation and objectives)and that appropriate risk mitigation/ control measures are in place
3. To analyseand interpret data and assist with planning and monitoring work undertaken inrelation to Directed, National and Local Enhanced Services, the Quality &Outcomes Framework and the PCN Investment and Impact Fund, taking appropriateaction to ensure that all targets are achieved
4. Provideadvice, guidance and support to the Practice with regards to compliance
5. Managethe development and preparation of the Practices quality compliance strategyand general business planning
6. Maintainaccurate quality compliance records
7. Supportthe Practice Manager with change initiatives
8. To ensurethat any suspected or actual breach of IT security is reported to the PracticeManager and investigated as required. To agree action and/or change of policy /procedures as a result of findings with the Practice Manager / Partners
9. Implementingprotocols to ensure the Practice is compliant with IG/ GDPR standards andevidence via the Data Security and Protection toolkit
10. Assistwith training of users of the Practice IT systems
11. Ensuringstaff training complies with CQC standards
12. Providingsupport to resolve local IT issues, good working knowledge of Practice ITsystems
13. Monitortelephone system stats, interpreting data, making necessary recommendations andproducing relevant audits
14. Routinely monitor and assess practiceperformance against patient access and demand management targets, includingnational performance dashboards
15. Supportingstaff in developing searches and audits on the clinical system
16. Reviewingand updating clinical templates ensuring they relate to current practice
17. Contributeto the creation and update of the Practice Business Continuity Plan
18. Contributeto the various Practice quality improvement projects and reflective learning
19. Be thefirst contact for escalation of complaints, resolving where possible,escalating where necessary and overseeing the complaints process
20. Supportwith the annual submission of the KO41b
21. To ensure thePractice has a strong social media presence and that campaigns, messages andpractice updates are monitored and communicated effectively using the website, Facebook,and waiting room screens
22. Act asa point of contact for building related enquiries and ensuring building defectsare promptly recorded
23. Overseethe building and equipment compliance process
24. Assistwith the maintenance and updating of asset registers
25. Keepup to date with NHS developments in the local healthcare systems
26. Makerecommendations and initiate raising Practice standards and service delivery
27. Liaisewith patients, and other outside agencies
28. Ensurethat the chronic disease registers are maintained, and that the data iscorrectly read coded and up to date.
29. Ensurethat the patients recall systems are in place and activated on a timely basis
30. SupportPractice evidence CQC compliance
31. SupportPractice to achieve flu targets
32. Representthe Practice when required
33. Take on any other responsibilitiesdeemed appropriate by the Partners / Practice Manager for the position ofQuality & Compliance Manager
34. To line manage the dataadministration team, including annual appraisal and regular feedback from/toTeam Leader meetings
35. To overseeand maintain external communication scheduling and links such as Clinical EDIfor laboratory reports, Out of Hours reports, Choice & Booking, PatientRegistration and GP2GP
36. Overseeonline patient access, ensuring contractual obligations are met, and that themaximum number of patients have access to a safe and effective online service
Job description
Job responsibilities
JOB SUMMARY: Responsibility for ensuringquality compliance for the Practice. Achieve complete qualitycompliance management systems in accordance with organisation plans andadherence to legislation and agreed regulatory bodies processes and procedures Provide support to the Practice Manager to ensure the management of allpractice administration and provide operational management of the Data AdministrationTeam. Provide leadership and guidance toPractice staff. Thepost-holder will provide cover in the absence of the Practice Manager. To workclosely and collaboratively with the Practice Manager. This role is expected todevelop and evolve over time.
DUTIES
1. Managequality compliance activities for the Practice including clinical systems andplatforms
2. Ensurethe Practice meets all agreed quality compliance (legislation and objectives)and that appropriate risk mitigation/ control measures are in place
3. To analyseand interpret data and assist with planning and monitoring work undertaken inrelation to Directed, National and Local Enhanced Services, the Quality &Outcomes Framework and the PCN Investment and Impact Fund, taking appropriateaction to ensure that all targets are achieved
4. Provideadvice, guidance and support to the Practice with regards to compliance
5. Managethe development and preparation of the Practices quality compliance strategyand general business planning
6. Maintainaccurate quality compliance records
7. Supportthe Practice Manager with change initiatives
8. To ensurethat any suspected or actual breach of IT security is reported to the PracticeManager and investigated as required. To agree action and/or change of policy /procedures as a result of findings with the Practice Manager / Partners
9. Implementingprotocols to ensure the Practice is compliant with IG/ GDPR standards andevidence via the Data Security and Protection toolkit
10. Assistwith training of users of the Practice IT systems
11. Ensuringstaff training complies with CQC standards
12. Providingsupport to resolve local IT issues, good working knowledge of Practice ITsystems
13. Monitortelephone system stats, interpreting data, making necessary recommendations andproducing relevant audits
14. Routinely monitor and assess practiceperformance against patient access and demand management targets, includingnational performance dashboards
15. Supportingstaff in developing searches and audits on the clinical system
16. Reviewingand updating clinical templates ensuring they relate to current practice
17. Contributeto the creation and update of the Practice Business Continuity Plan
18. Contributeto the various Practice quality improvement projects and reflective learning
19. Be thefirst contact for escalation of complaints, resolving where possible,escalating where necessary and overseeing the complaints process
20. Supportwith the annual submission of the KO41b
21. To ensure thePractice has a strong social media presence and that campaigns, messages andpractice updates are monitored and communicated effectively using the website, Facebook,and waiting room screens
22. Act asa point of contact for building related enquiries and ensuring building defectsare promptly recorded
23. Overseethe building and equipment compliance process
24. Assistwith the maintenance and updating of asset registers
25. Keepup to date with NHS developments in the local healthcare systems
26. Makerecommendations and initiate raising Practice standards and service delivery
27. Liaisewith patients, and other outside agencies
28. Ensurethat the chronic disease registers are maintained, and that the data iscorrectly read coded and up to date.
29. Ensurethat the patients recall systems are in place and activated on a timely basis
30. SupportPractice evidence CQC compliance
31. SupportPractice to achieve flu targets
32. Representthe Practice when required
33. Take on any other responsibilitiesdeemed appropriate by the Partners / Practice Manager for the position ofQuality & Compliance Manager
34. To line manage the dataadministration team, including annual appraisal and regular feedback from/toTeam Leader meetings
35. To overseeand maintain external communication scheduling and links such as Clinical EDIfor laboratory reports, Out of Hours reports, Choice & Booking, PatientRegistration and GP2GP
36. Overseeonline patient access, ensuring contractual obligations are met, and that themaximum number of patients have access to a safe and effective online service
Person Specification
Qualifications
Desirable
* Leadership/ Management Qualification
Experience
Essential
* Excellent Communication skills, Experience of working within a GP office environment, Strong IT skills, Problem solving, Ability to motivate and train others, Planning and organising, Performing under pressure, Team working, High levels of integrity and loyalty
Person Specification
Qualifications
Desirable
* Leadership/ Management Qualification
Experience
Essential
* Excellent Communication skills, Experience of working within a GP office environment, Strong IT skills, Problem solving, Ability to motivate and train others, Planning and organising, Performing under pressure, Team working, High levels of integrity and loyalty
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Radbrook Green Surgery
Address
Bank Farm Road
Shrewsbury
Shropshire
SY3 6DU
Employer's website #J-18808-Ljbffr