As Luggage Porter you will be one of the first smiling faces that our guests see as they approach The Ned. You're there to make people feel welcomed, maintain a calm and inviting environment, and set the tone ready for an amazing experience.
Do you want to join one of the best places to work in hospitality?
Whats the role?
Luggage Porter
About the Ned
The Ned and Neds Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time.
The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Neds Club - a private members space, gym and rooftop - alongside a full floor of events spaces, a public spa, ten restaurants and bars and 250 hotel bedrooms.
As part of the concierge team you will:
Welcome arriving guests to our gorgeous grade I listed building
With a particular focus on arriving Hotel guests, you will welcome them at the Front Office desk right after theyve checked in, chaperone and help with their bags
Help departing guests with their bags, escorting them from their room to the Front Office desk
Build rapport with guests, learning their names and preferences so you can tailor your service to provide the hospitality experiences that The Ned is known for
Shifts vary between an 0700 start and midnight
What you can bring to the role:
As the smiling face that greets every member and guest to our venue, youll have a bright personality and genuine warmth, with a passion for outstanding hospitality
First impressions and rapport building are what this role is all about, so youll be the kind of person everyone feels better after even a brief interaction with
This can be a high-pressure role, so a calm demeanour and ability to defuse situations and turn them into a positive is extremely valuable
What can The Ned give you?
Estimated yearly pay of £28,704 - £13.80 per hour including service
Complimentary meals in our friendly team restaurant, Neddys including monthly payday breakfast
Exciting learning and development programmes to help progress your career
Exclusive rates at The Ned for staying and eating for you, your family and friends
Wellbeing and health benefits, including Reward Gateway and Stream, with access to gym, shopping, and cinema discounts
Your birthday off after a year of service and more holiday after five years
Paid volunteer day
Refer a friend scheme
Regular social events, including an annual pool party
Employee assistance programme 24/7 advice and support
Reward and recognition initiatives
At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.
Please let us know of any specific needs you may have during your interview.
All candidates must be eligible to live and work in the UK to be considered for this role.
Apply today and join us as a Luggage Porter.
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