Vergo has over 40 years of experience in the pest industry and is the largest independent national pest service provider in the UK today. Vergo is a national business with staff geographically spread across the UK and Northern Ireland. Our comprehensive range of pest management services includes rodent control, bird management, insect control, and wildlife management.
We are looking for an Escalation Manager to join our growing team, covering key areas including High Wycombe, Marlow, Windsor, Slough, and Basildon, making it suitable for candidates located in either the Thames Valley or parts of Essex.
This role is key to reducing ongoing pest issues and driving a quality pest control service across each of our regions. With in-depth technical knowledge in pest control, you must hold the BPCA Certificated Advanced Technician in Pest Management or an equivalent qualification. You will be making contractual QA inspections as required, as well as promoting additional work if the opportunity arises. You will be responsible for resolving long-standing pest problems to reduce free-of-charge visits.
You will take ownership of sites that have reached escalation and will be responsible for producing comprehensive reports that assess the quality of work being undertaken; creating an escalation programme to ensure properties are left pest-free and effectively proofed against future pest ingress.
Where service quality issues are identified, you will raise this with the relevant Operations Director to ensure a plan is implemented, resulting in the expected standards being delivered to our customers.
* Troubleshoot problematic customer sites, identify root causes of pest ingress, and provide escalation programmes to resolve issues.
* Provide comprehensive reports on the undertaking and completion of escalation works.
* Directly manage all aspects of an escalation programme, including internal team members, liaison with subcontractors, and client's on-site employees.
* Support indirectly and advise other operational managerial employees on how to run an escalation programme.
* Monitor and assess the quality of work of technicians.
* Undertake QA visits to Vergo QA specifications.
* Provide feedback on quality issues to technicians and their managers.
* Perform any other ad hoc duties as required by the business.
Qualifications:
* Full valid driving licence
* Higher-level industry qualification (BPCA Certificated Advanced Technician / RSPH Level 3 in Pest Management)
Certified Field Biologist or equivalent qualification is desirable.
An understanding of the requirements for ISO-9001, ISO-14001, OHSAS-18001.
* Company Car
* London Weighting Allowance
* Uniform
* Life Assurance
* WeCare employee assistance, including 24/7 access to GPs, get fit programmes, and retailer discounts
* Employee referral programme
* Long service awards, such as your birthday off each year after one year of service
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