Maintenance Operative Why join us? 25 days holiday entitlement (pro rata for part time colleagues) Have your birthday off! 8% pension (7.5% employer / 0.5% employee) contribution SmartTech - get the latest technology and spread the payments over time with no interest or upfront payments Access to Reward Gateway and enjoy discounts with a number of leading retailer Cycle 2 Work Scheme Service Award Scheme (one day per year up to 5 years’ service) We’re Hello Student, part of the Empiric Student Property Group. With over 9000 beds around the UK our properties are some of the best in the market and our friendly and approachable team get to know our students, so that we provide a more personal experience. Be a part of that unforgettable service! We are only just getting started and we need great individuals to continue our success. You will work as part of a collaborative team that believes in respectfulness, supporting each other and most of all having FUN! What you’ll do: Be the go-to person for keeping our spaces looking sharp. This role is all about maintaining safe, stylish and functional buildings, while being a team player and a problem solver. Your key responsibilities: Maintenance and property care: Take charge of planned and reactive maintenance, keep the buildings and grounds looking superb and handle customer raised maintenance tasks. • Health and safety: Ensure all statutory compliance is covered across your sites, handle emergencies efficiently and keep great working relationships with contractors. • Finance: Manage costs for materials and maintenance equipment and keep maintenance stock levels in line with the needs of the business. • Sustainability & community: Engage with local communities through volunteer work, participate in charity events, promote recycling, energy saving and other echo friendly practices, and be a champion for positive social and environmental change. • Customer service: Create a “home from home” community for students, support with operational audits, handle complaints efficiently and escalate where necessary. Who you are: • Experienced in facilities management in multiple sites, preferably in PBSA, hospitality or leisure. • Plumbing, electrical or building qualifications, or proven skills in a similar field. • A problem-solving mindset with a collaborative approach • Adaptability, energy and a passion for delivering exceptional service. Availability to work some evenings and weekends is preferable. What to expect: This fast-paced, dynamic role includes flexible hours. This role is perfect for someone who enjoys rolling up their sleeves, solving problems and delivering exceptional standards driven by our ways of working commitments. • Respectful • Responsive • Supportive • Collaborative • Fun