Job Title: IT Support Analyst Client: Global engineering & manufacturing client Location: Springvale Hourly Rate: £19.61 paye or £25.65 Umbrella Duration: 12 months Working arrangements: Monday - Friday full-time onsite About the Role: Responsible for the delivery of IT services, including system and infrastructure support, Conduct updates, upgrades, and other maintenance tasks in both hardware and software areas, to make the network more efficient, cost-effective, and secure. Provides effective technical solutions to routine functional challenges via sound technical competence, effectively examining implications of events and issues Address high priority issues/escalations from internal business partners Assists in integrating IT hardware with the organization's existing systems Supports the project leader in developing and executing system test plans. Engagement with business partners to identify new business demands and any potential project work. Drive continuous improvements with external partners and internal Caterpillar teams. Work with supplier relationship teams on vendor reporting and tools processes to understand metrics and trends. Participate in various update/governance meetings. Responsible to ensure services achieve and maintain compliant to IT Security, SOX, and IT Internal Controls. Key Skills: Knowledge of computer hardware, network support, interfacing of software, desktop support, telecommunications concepts, Data Base Management Systems Strong analytical skills An IT related degree or extensive ITSM / ITIL experience Excellent interpersonal skills to manage priorities, issues, and influence others. Excellent communication and change management acumen. Prior experience managing and resolving issues across multiple business units. If you would like to be considered for this role please don't hesitate to click apply or call Sam Pierre-Louis on 0161 383 8022 for more information. Inclusion statement Outsource UK is committed to creating a diverse environment and is proud to be an equal opportunity employer. You'll receive consideration for your application without regard to race, religion or belief, gender identity or expression, sex, sexual orientation, disability, marriage and civil partnership, pregnancy and maternity, or age. ADZN1_UKTJ