IT Operation Analyst
How You'll Make An Impact
* Provide 2nd level IT support to end users
* Use basic analysis techniques to troubleshoot and resolve incidents as well as assisting in performing root cause analysis on problems
* Use remote control software and provide onsite and remote support
* Conduct regular interaction with IT users using basic customer service skills and communication skills
* Work collaboratively with project team members and other support functions on activities related to IT
* Liaise with partners and vendors on IT related user support
* Conform with ITIL processes and ensuring that all incidents are addressed efficiently and proper system logging is maintained
* Perform basic incident and problem analysis as required to resolve incidents and requests
* Perform hardware and software change requests as assigned
* Attend end user meetings as requested to provide local support to users
* Work with IT and global support teams to act as a local IT resource as required to ensure regional infrastructure is maintained at a high service availability level
* Install and maintain local infrastructure as required
Qualifications
* Preferably a degree in Computer Sciences or Informatics
* At least 2 years of IT experience in a technical customer support role
* Solid familiarity with desktop applications, including MS O365, Windows 11, Mobile Phone Support (Android & iOS), Remote Software (Bomgar), local client configurations (MS Intune, SAP GUI), VPN, remote/wireless access connectivity configuration and maintenance, Incident Management tools (preferably Service Now)
* Strong customer focus, service and problem solving skills
What’s In It For You
* Working in a dynamic, cooperative and global environment
* Personal and professional growth opportunities and intensive training on the job
Equal Employment Opportunity
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.
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