Overview
BBS Recruitment is an independent recruitment agency for the transport and logistics sector, supplying to a variety of clients across London, Hertfordshire and surrounding areas. We also recruit for Social Care and Public Sector roles.
BBS Recruitment is currently seeking an experienced Repair Planner for a temporary ongoing role with our client based in Southwark.
Responsibilities
* Plan and schedule appointments and programmed works across Southwark Repairs, using available technology and reporting tools to ensure business objectives are fully achieved within agreed timeframes.
* Ensure performance monitoring systems are in place, and information is accurate and effective, in accordance with financial regulations.
* Utilize own initiative to proactively manage work orders using IT systems, ensuring variations and complex orders are managed and coordinated with accurate records to monitor through to completion.
* Operate customer satisfaction surveys and communicate with customers to discuss and resolve repairs issues, escalating to relevant managers as required.
* Receive and resolve all calls from operatives including variation requests, no access reports, requests for additional jobs, etc.
* Answer client and customer queries—providing repairs knowledge and guidance to assist them in resolving issues.
* Maintain the dynamic appointment scheduling system data base with accurate data, good system housekeeping, user maintenance, and best practice at all times.
* Prepare records, statistics and communications documents as required and respond to written and verbal casework, complaints and statutory inquiries in a timely manner to resolve issues effectively and speedily.
* Monitor and report on operative performance in terms of missed appointments, customer satisfaction levels, etc., and escalate issues to the relevant manager.
* Maintain up-to-date knowledge of relevant legislation, procedures and best practice for the service area.
* Liaise with internal and external staff and agencies to ensure high standards of service delivery.
* Maintain staffing, training, financial and other operational administrative information and records (manually and on computer), ensuring information used by SBS is accurate and appropriately filed.
Requirements
* Excellent verbal and written communication skills to interact with teams, stakeholders, clients, and others.
* Strong organizational, time management, and prioritization skills to manage multiple tasks and deadlines effectively.
* Ability to lead and supervise staff, and collaborate effectively with cross-functional teams.
* Flexibility and adaptability to adjust strategies in an ever-changing work environment.
* A dedication to delivering high-quality services and improving customer satisfaction.
Hours: 36 hours per week
If you have the relevant experience please apply with your CV.
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