Job Title: Account Manager
* Location: Bar Hill
* Salary: 27-28K per annum
* Hours: (Apply online only) Mon-Thurs (Apply online only) Friday
An exciting opportunity for a motivated and enthusiastic individual to join a fast‑paced environment, supporting customer service operations. The role involves managing customer relationships and overseeing the full order process from initial enquiry through to delivery.
Key Responsibilities
* Build and maintain strong relationships with customers via email and internal systems
* Manage end‑to‑end order processing, including amendments, rescheduling, returns, and repairs
* Respond to customer enquiries and provide timely updates on order status
* Liaise with internal departments such as Production and Purchasing to ensure on-time delivery
* Monitor and update order schedules, escalating any issues where necessary
* Maintain accurate records across systems (pricing, quotations, customer data, BOMs, and drawings)
* Prepare and update customer quotations and support RFQs
* Raise credit and debit notes where required
* Review and manage the customer order book, ensuring all changes are communicated effectively
* Support stock takes, audits, and sales forecasting activities
* Attend production meetings and contribute to operational planning
* Identify potential issues and propose solutions to improve customer satisfaction and efficiency
Skills & Experience
* Previous experience in a customer service or sales support role
* Strong organisational skills with excellent attention to detail
* Confident communicator with the ability to build relationships
* Proactive, self-motivated, and solution-focused
* Strong IT skills, particularly Microsoft Excel
* Ability to work independently and as part of a team in a fast‑paced environment
* Experience with ERP/CRM systems (e.g. SAP) desirable
* Understanding of technical drawings and manufacturing processes desirable
Benefits
* 25 days annual leave plus bank holidays (increasing with service)
* Early finish on Fridays
* Private healthcare and dental cover
* Life assurance and income protection
* Employee assistance programme
* Bonus and salary progression schemes
* Employee discount platform
* Enhanced family leave
* Company events
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