Purpose of the Role
The Allocations Officer is responsible for managing the property allocation process across
ANE schemes. This role ensures that referrals are assessed appropriately, properties are
matched to tenants effectively, and move-ins are coordinated smoothly. It supports the
Housing Manager by ensuring that all vacant properties are filled quickly, safely, and in line
with organisational criteria.
Key Responsibilities
A. Referral & Assessment Management
Receive and review referrals for supported accommodation.
Assess applicant suitability based on organisational criteria, risk considerations, and
property availability.
Liaise with referring agencies, internal support teams, and external partners.
B. Property Matching & Allocations
Match applicants to the most appropriate available property, considering safety, suitability,
and tenant mix.
Maintain accurate records of offers, decisions, and allocation outcomes.
Coordinate with the Housing Worker to ensure properties are prepared for occupation.
C. Move-In Coordination
Arrange sign-ups, tenancy agreements, and move-in appointments.
Ensure all documentation is completed accurately and uploaded to housing systems.
Provide new tenants with essential information about their tenancy and property.
D. Vacancy Management & Reporting
Monitor voids and reduce turnaround times by coordinating rapid property readiness and
allocation.
Provide vacancy and allocation reports to the Housing Manager.
Maintain audit-ready records of all allocations activity.
E. Partnership Working & Communication
Maintain excellent working relationships with referral agencies, support providers, and
internal staff.
Attend meetings relating to allocation processes, risk assessments, and service
coordination.
Person Specification
Essential
* Experience in housing, allocations, customer service, or support role settings.
* Strong organisational and administration skills.
* Ability to assess information objectively and make fair decisions.
* Ability to communicate professionally with internal and external stakeholders.
* Full UK driving licence and access to a vehicle.
* If from a lived-experience background, a minimum of 3 years sobriety.
Desirable
* Experience in supported housing or social housing allocations.
* Knowledge of safeguarding, risk management, or referral processes.
* Familiarity with tenancy agreements, housing legislation, or supported housing criteria.
This position offers an engaging environment where your organisational expertise and negotiation skills will be valued. We welcome applications from motivated individuals eager to contribute to our organisation's success.
Job Types: Full-time, Permanent
Pay: £24,375.00-£26,325.00 per year
Benefits:
* Company pension
* Discounted or free food
* Free parking
* Health & wellbeing programme
* On-site parking
Work Location: In person