JOB SUMW Edinburgh is hiring a Welcome Desk Manager to join the team! We invite you to play an integral part in bringing to life this award-winning hotel, situated in the heart of Edinburgh. With W Edinburgh winning the coveted “Scottish Hotel of the Year 2025” award, now is the perfect time to join the team and take your career to the next level.
ABOUT THE BRAND
Ignite Curiosity, Expand Worlds. W Hotels are a place to experience life. We’re here to open doors and open minds. With us, there’s always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever, whenever.
ABOUT THE ROLE
Reporting to the Welcome Office Manager, as Welcome Desk Manager you will play a key role in managing the daily operation of the Welcome Desk (Reception) and Whatever/Whenever (Switchboard) teams.
Joining the team means you will be instrumental to the success of the hotel. We are looking for someone who is full of energy, a people-person and passionate!
As Welcome Desk Manager, key aspects of your role will include:
1. Act as a role model in how to interact with guests and others
2. Train your team to become experts in their role
3. Empower your team to resolve guest issues, assisting where required
4. Ensure your team are meeting all quality-related standards
5. Consistently communicate the department’s goals to all team members
6. Communicate and coordinate between Style (Housekeeping), Welcome Office and Engineering to ensure any guest or maintenance issues are logged and resolved
7. Maximise revenue performance on a daily basis
8. Ensure compliance with all Health and Safety protocols
9. Develop teamwork throughout your team as it grows
10. Be a W brand ambassador, ensuring the brand’s voice is present in your interactions with guests and talent
Our ideal Welcome Desk Manager is someone who has:
11. Strong organization and multi-tasking skills
12. Confidence interacting with guests
13. Problem resolution skills
14. Good communication skills – both written and verbal English
15. Previous experience working in five star, luxury/lifestyle hotels
16. A positive mindset
17. A genuine passion for working in hospitality
In return for your hard work, we give you:
18. World class training and development, including leadership development
19. Unlimited career opportunities (internationally and locally)
20. Bonus plan
21. Enhanced holiday entitlement – starting at 31 days (including bank holidays) and increasing with length of service
22. Company pension scheme
23. Private medical insurance
24. Wellness and mental health programmes
25. Discounted accommodation, food and beverage in over 9,000 hotels all over the world!
26. Discounts for your friends and family
ABOUT THE PROPERTY
W Edinburgh brings bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a façade featuring a winding steel ribbon – reflecting the city’s festival spirit – this 12-storey structure is the centerpiece of Edinburgh St James Quarter, incorporating retail, leisure and entertainment facilities along with residential apartments.
This W hotel helps redefine the city’s hospitality landscape. Accordingly, it fuses the brand’s signature amenities with modern design and W Happenings, highlighting what’s new in design, fashion, music and culture.
Built in 2023, this new W hotel accommodates guests across 244 stylish guestrooms, including 45 suites. While staying here, guests benefit from the brand’s signature Whatever / Whenever service philosophy.
A real highlight of this property is its rooftop bar and outdoor terrace, pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities are the W Lounge, a restaurant collaboration with SUSHISAMBA, a FIT workout facility and an AWAY spa, with special functions hosted in 2,450 sq ft of modern event space.
If this sounds like the perfect place for you, apply to be a Welcome Desk Manager with us today!
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.