Overview
We are recruiting Investigation Officers (internally known as Investigation Officers) in a range of locations, including remote. Both full time and part time roles are available. We receive thousands of reports every year raising allegations of misconduct and regulatory breaches against those we regulate. Investigation Officers in our Assessment and Early Resolution (AERT) consider these reports first and decide whether the SRA should investigate further. They make enquiries and gather any further information we need for our analysis, identify any potential breach of our rules and prioritise high risk matters. They then consider the strength and quality of the evidence so far and whether the matter is capable of being evidenced. Sometimes Investigation Officers can guide the firm / solicitor to become compliant or change their processes for the future. Taking everything into account, AERT Investigation Officers make a decision to close the matter or pass it on further for a full investigation. The work is high volume and fast paced and Investigation Officers need a keen eye for detail and an analytical and curious mindset as every case is different. Matters assessed as serious are passed to our Investigation teams. Investigation Officers in this team manage a caseload of varying complexity, across a multitude of legal areas. They will analyse detailed information to get to the heart of the matter, and identify and promptly obtain evidence, including witness statements. They will resolve cases through constructive engagement and in some cases matters may result in a regulatory sanction or enforcement action. You can read more about our approach to enforcement here.
We are recruiting Investigation Officers for both AERT and our Investigation teams. Delivering a positive customer experience is at the heart of what we do. Providing an efficient, high quality and customer-focused service, keeping complainants updated and delivering outcomes verbally and in writing is expected of all our Investigation Officers. We're also recruiting for Associate Investigation Officers (hybrid), who will be responsible for managing investigations of low to medium complexity. If this sounds like a better fit for your skills and experience, we encourage you to explore the Associate role on our careers page. You'll find full details there and can apply for the position that best aligns with your professional background. Part time hours would allow for 28-35 hours per week, working across 4 days minimum.
Responsibilities
* Protect the Public and enforce high professional standards by engaging with regulated firms and individuals as well as members of the Public
* Manage a rolling in-depth training program where you can develop and refine your analysis and investigation skills
* Work collaboratively with other areas of our organisation such as the Legal and Enforcement, Authorisation, Intelligence and Forensic Investigation teams
* Handle a variety of cases, including gathering evidence and witness statements, prioritising competing demands, and meeting targets
What we are looking for
* Comparable experience of managing cases or undertaking investigations
* An ability to gather and analyse information and make sound decisions applying rules, principles, or other decision-making frameworks
* Significant experience of drafting complex documents or letters to a high, professional standard and engaging with customers via the telephone, building rapport and managing contact
* Effective case management skills with the ability to prioritise competing demands and work to stretching targets
* A strong mindset and track record for delivering a positive experience for a diverse range of customers and stakeholders both internal and external
* Applications are welcome from a wide range of experience and expertise including those with experience of working in the legal profession, other regulators, casework or investigation roles
Other details
There is a Role Profile and "Day in the life of" an Investigation Officer for both teams attached at the bottom of the advert on our website. We are currently advertising this opportunity on a full or part time basis. Please apply according to your preference. Part time hours would allow for 28-35 hours per week, working across 4 days minimum. You will need to upload a CV and provide evidence of your knowledge, skills and experience and how they specifically relate to key requirements of the role, in particular what we have highlighted under the "What we are looking for" section. The responses you provide in the application form will be used to shortlist your application. Answers to each criterion must be no more than 300 words. To find out more about the recruitment and selection process and how to make the most of your application, please visit our jobs pages. Closing date for applications is 22 September 2025 at 9 am. Assessments will take place tentatively in early October. Interviews will take place in late October / early November. Previous applicants to the Investigation Officer role in AERT and Investigation team within the last six months will not be considered. The SRA is the independent regulator of solicitors and law firms in England and Wales, protecting consumers and supporting the rule of law and the administration of justice. We offer an inclusive, supportive and friendly working environment and the chance to develop your career within a professional organisation. We are committed to the health and wellbeing of staff, helping everyone to strike a good balance between personal and professional life. Additionally, we provide a generous flexible benefits package, an excellent defined contribution pension scheme and an additional 3% of annual basic salary upon successful completion of probation.
The Solicitors Regulation Authority is an Equal Opportunities Employer. Diversity and inclusion are central to everything we do. We are actively committed to promoting and participating in good practice in the way that we attract, recruit and retain staff. Everyone is encouraged to bring their whole self to work because we appreciate the value that a truly diverse workforce brings to an organisation. We celebrate difference, recognising the benefits this brings to our inclusive culture, including age, disability, gender identity and expression, religion, race, sex, sexual orientation and socio-economic background.
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