Salary: £46,000 - 86,000 per year Requirements: Excellent IT literacy and fast, accurate keyboard skills Strong verbal and written communication skills Previous experience in a customer service or support-based role Confident handling customer queries over the phone Highly organized with strong time management and prioritization skills Motivated to learn new technologies and share knowledge Detail-oriented with a strong work ethic A team player with a positive attitude and sense of humour Interest in Linux (Debian) and MySQL (advanced knowledge not required) Responsibilities: Provide remote technical support to customers via phone and remote access tools Diagnose, troubleshoot, and resolve software and system issues Explain technical issues and solutions clearly and professionally to customers Accurately log calls and document issues for team visibility Escalate complex issues in line with internal procedures Work closely with colleagues, supervisors, and management to resolve issues Take part in ongoing training as systems and technologies evolve Maintain a professional and organized working environment Keep technical knowledge up to date Technologies: Debian Support Linux MySQL More: We are a leading UK provider of specialist EPoS and technology solutions supporting the independent retail sector. With a reputation built on our people, we foster a supportive and collaborative working environment. This permanent role offers 35 hours per week and includes benefits like a competitive salary, a twice-yearly bonus scheme, 25 days annual leave plus bank holidays, and a flexible working culture. Our commitment to diversity and inclusion ensures a welcoming atmosphere for all candidates. last updated 5 week of 2026